Show:
BA / Billing Charges
Account Compromised
RI / SP
Random
Chiyu
100

Can we refund the $1 authorization charge?

No, this charge never settles

100

What is the team in charge of handling compromised accounts?

AAM

100

What are the 2 tools that we use to help the cx with RI cases?

-Watson
-Reserved Instances

100

Name 3 leadership principles

  • Customer Obsession
  • Ownership
  • Invent and Simplify
  • Are Right, A Lot
  • Learn and Be Curious
  • Hire and Develop the Best
  • Insist on the Highest Standards
  • Think Big
  • Bias for Action
  • Frugality
  • Earn Trust
  • Dive Deep
  • Have Backbone; Disagree and Commit
  • Deliver Results
  • Strive to be Earth’s Best Employer
  • Success and Scale Bring Broad Responsibility
100

Everyone plays!

The first person to bring me a toothbrush wins the points

200

Mention all the FT specifications for Amazon Elastic Block Storage (EBS).

-30 GB of Amazon EBS: any combination of General Purpose (SSD) or Magnetic

-2,000,000 I/Os (with EBS Magnetic)

-1 GB of snapshot storage

200

What is the team in charge of checking for potential compromised accounts?

FIT

200

What are the term commitment (in years) of an RI

1 or 3 years.

200

Share the blurb that we should send whenever we need more information from the cx about an unknown charge

aws_unknown_charge_more_info

200

You play with Arley (if Arley is the one playing, then you play with Isaac):

You need to spell backwards a word that I pick

300

What does "stop the bleeding" mean?

Process to make sure the cx won't receive more charges for the same reason. Cx can either delete the resources or enable a preventative measure.

300

What should you do if you receive a case with an account marked as "Sanitize.Compromised.AWS API Credentials Exposed [331]"

Transfer to AAM

300

What is the name of the team in charge of RI/SP cancellations?

RIOT

300

What is the name of the tool that we use to check if there is an active EC2 service?

CUST

300

You play with Mich (if Mich is the one playing, then you play with Gabo):

You both have to show me something that you can eat and something that you can wear

400

Share the link of the template of the ticket that we should fill if we are looking for a BA of $501 - $2,500

We can find it in the Discretionary BA wiki:

https://share.amazon.com/sites/AWS_CS_Kiosk/SitePages/TT_Kiosk.html?TT_ID=2


400

Can we transfer a compromised account that is "Terminated" to AAM?

No

400

Mention the 3 types of payments to purchase an RI

-All upfront
-No upfront
-Partial upfront

400

Share the wiki link that brings the instructions to increase the limit value of Amazon Virtual Private Cloud (VPC)

https://w.amazon.com/bin/view/AWS_Customer_Service/AWS_Support_KB/Service_Limits/Virtual_Private_Cloud_%28VPC%29/

400

You play with Isaac (if Isaac is the one playing, then you play with Mich):

Both of you have to turn on the camera and do a charade and the other person needs to guess the word

500

Mention 3 preventative measures that the cx must to apply before we can proceed with the BA.

-Budgets
-CloudWatch billing alerts and alarms
-CloudTrail

500

What should we do if we receive an account with fraud status "OK [200]" but the customer insists that the account is compromised

Submit a Fraud Check SIM to FIT

500

Mention the 3 types of SP

-EC2 Instance SP
-Compute SP
-SageMaker SP

500

If a charge is in "Failure" status, what type of BA should we apply?

Waive/Forgive

500

You play with Gabo (if Gabo is the one playing, then you play with Arley):

Both of you need to write down 3 fast food and you must match in at least 2 (you can retry as many times as you want, within 1 minute)