Sharepoint Request Sites
Where would you submit a request to if the borrower would like a supervisor to call them back?
Supervisor Tasks
Which repayment plan will borrowers pay the least amount of interest?
Standard (Level)
What is one thing that deferments and forbearances have in common?
Pause payments or Pmt is redisclosed after deferment/forbearance ends to ensure loans are paid off in time
How many consecutive years does a teacher need to teach to be eligible for Teacher Loan Forgiveness?
5 years
Where would you submit a request to if the borrower needs a Spanish representative to call them back?
Manual Call Assignments
What date separates Pre-HERA from Post-HERA?
7/1/2006
What does the Dept of Education use to calculate the borrower's new interest rate after consolidation?
What deferment could a borrower be eligible for if they are serving in the PeaceCorps?
Economic Hardship Deferment - DHAR
How many qualifying payments does a borrower need to have before they receive Public Service Loan Forgiveness?
120
Where would you submit a request if the borrower wanted to reapply a payment they have already made?
Finance
What does the minimum loan balance need to be for a borrower to be eligible for an Extended repayment plan?
$30k
What happens to the outstanding interest on the underlying loans after a borrower consolidates?
Capitalization
What forbearance could a borrower be eligible for if they work in an area effected by a hurricane?
Natural Disaster Forbearance - FORE
No forgiveness amount or discharges are federally taxable through when?
2025 tax year or end of 2025
If a borrower states they are still in school and NSLDS confirms, what sharepoint site, department and category will you submit this request?
LS Res > Account Analyst > ISD/VOE
Which IDR plan can FFELP borrowers qualify for?
IBR - Income Based Repayment
When did FFELP borrowers need to consolidate by in order to benefit from the One-Time Account Adjustment?
6/30/2024
What happens to the unsubsidized interest when a deferment ends?
Capitalization
When did the PSLF program begin?
10/1/2007
If a borrower requests to switch to a Term-Based repayment plan, what sharepoint site, department and category will you submit this request?
LS Res > Account Analyst > Term-Based Repayment Plan
Which IDR plan can Parent PLUS borrowers get if they consolidate their Parent PLUS loans?
ICR - Income Contingent Repayment
If a borrower is out of discretionary forbearance time, why would consolidation be a good idea for them?
Bc consolidation will reset their discretionary forbearance time.
How many months of discretionary forbearance time does each loan start with?
36 months
If a borrower has been teaching elementary math for 5 consecutive years at a Title I school, how much in forgiveness for TLF would the borrower be eligible for?
$5k