I AM Workforce Solutions
The 5 "I am"
What is a COF?
Cost Obligation Form
What is a barrier for any program customer?
What is Gas Assistance? Please always offer assistance that will make your customer successful.
How Do You Qualify?
Occasionally, Workforce Solutions has a registry for some forms of financial aid. After you complete the intake form, we can discuss your specific eligibility.
Common Information & Documents
Proof of U.S. citizenship or ability to work in the United States
Proof of income for all working household members, including name, address, and phone number of the employer, work hours/days, rate and schedule of pay
Proof of household income received from other sources such as Child Support, SSI, etc.
Proof of layoff (such as a letter from your employer) and/or unemployment insurance benefit documents
Proof of your current school hours and registration that includes documentation of your degree plan (if pursuing one) and your credit/clock hours if you are going to school
What is an FA Inquiry?
Financial Inquiry- when there is a beginning session about school and the customer does not have an idea about the training. This is when we worked with the customer to identify the transferrable skills to discuss occupational options.
Pieces of a Larger System
As discussed in the third I AM Workforce Solutions principle of customer service, understanding the resources available throughout our system helps us deliver quality customer service to every individual in need of our assistance.
Understanding the roles of each entity in the Workforce Solutions system improves internal communication and ensures we can confidently say "I AM Workforce Solutions" to our customers.
When is COF needed?
Only at the Comprehensive Assessment meeting.
How many hours are for children over the age of 6?
30
What is the EPTL?
Eligible Training Provider List (ETPL) and in our Training Provider Network.
What is customer contact?
Not a real subject line, please do not use it.
Mission, Vision and Core Values
The Reason We Exist The Gulf Coast Workforce System helps employers solve their workforce problems and residents build careers, so both can better compete in the global economy.
Who determines eligibility for training?
Trackers
What is needed to begin the process of SNAP?
Outreach letter
How Will You Pay for Education & Training?
Pell Grants - Pell Grants are federal grants that don't have to be repaid. They are only awarded to undergraduate students who have not earned a bachelor's or professional degree. How much you get will depend not only on your financial resources, but also on your cost of attendance, whether you're a full-time or part-time student, and whether you attend school for a full academic year or less. You may receive only one Pell Grant in an award year, and you may not receive Pell Grant funds from more than one school at a time
What is ATC?
The real subject line means the CA made an attempt to contact a customer and discuss the reason for the call in the notes.
Core Values
Core Values - Our Strongly Held Beliefs
What is a Living Document
What is a service plan?
Making 217.50 a week for snap - next step
ABWD
How Will You Pay for Education & Training? Other ways to assist with payment?
Veteran funding – The Texas Veterans Commission (TVC) connects Texas veterans to higher education and technical training opportunities. Veterans may qualify for funding through the GI Bill and/or Hazlewood Act. Customers can visit Texas Veterans Commission - Education to learn more or apply for benefits.
Vocational Rehabilitation (VR) funding – Customers with disabilities may be eligible for Vocational Rehabilitation services to obtain, retain or advance employment. VR Counselors work with customers to develop a plan that includes funding options when education and training is needed to secure employment. Customers can connect with Vocational Rehabilitation online or a Workforce Solutions career office.
State funding – Customers may also qualify for state grants and scholarships that don’t have to be repaid. Most grants are awarded based on financial need but may also require students to maintain a certain grade point average or take specific courses. A list of state grants and scholarships as well as qualifying criteria, can be found here.
What is a discussion?
All discussions can be used (TANF, SNAP, Training), place all notes in the system after each customer.
New Program Year Motto
TOP TIER CUSTOMER SERVICE
If is on the EPTL, it has to be where for WFS to support.
Workforce Solutions Scholarships – Workforce Solutions scholarships support training for some of the region's high-skill, high-growth occupations. If you are interested in one of these careers, we can contribute to a financial aid package to help you pay for school. Individuals who receive training and education scholarship support from Workforce Solutions must use a training provider and program on the statewide Eligible Training Provider List (ETPL) and in our Training Provider Network.
What is the penalty with Tanf?
30 days of cooperation for benefits
Who determines suitability?
All Career Advisors!!!!
What is a third element for youth? Can a case be closed without this element?
These are items that are shared with a youth via email and documented in twist. (Job Fair Flyer, The professional academy, videos on interviewing skills)