Hello!
The first thing you should do upon seeing a visitor.
Greeting
What you do when you see a receipt or sticker back on the floor.
Throw it away
Commenting on what/how you see play happening.
Make observations
The only thing you need to say when you've accidentally offended someone.
Sorry
Meeting the eyes of another person.
Eye contact
A way to help a visitor who asks a question to which you don't know the answer.
Radio for the answer
An inclusive word to use when asking a child who brought them.
Adult/Grownup
A subtlety that greatly changes the way you communicate the words you use.
Vocal tone
A simple, nonverbal way to communicate your pleasure to see someone.
Smile
An early step to ensure our soft props are inviting and fresh
Laundry prep
A non-gendered word to use when asking children about their family.
Sibling/Parent
More important than intent in cases of microaggressions or offenses.
Impact
The easiest form of affirmation.
Using names!
An offer to make if a family is uncomfortable getting to where they parked.
Walk them to the ramp
An offer you make to connect a child/children with what you are doing.
Invite to Play
Thinking back on a negative interaction to understand how it could go better next time.
Reflecting/Processing