chapter 10
True or False: Mastering business fundamentals is a must when running a business
True
true or false: taking ownership means always being accountable for everything in your organization even if it is not strictly your responsibility
true
what is the key building block of trust?
Honesty
what is perpetual growth?
a constant stream of cash flow into the future
True or false: There is no need to follow up with the colleagues that you met only once until you need something from them
False
true or false
you should always be a professional even if no one is watching
true
What is leadership, according to France Hesselbein book?
Leadership is a matter of how to be, not how to do
leadership is not a role, it is a what?
mindset
What is the best way to be a great leader?
Stay on top of progress in every industry.
what is the difference between being a professional and being professional
true professionalism is mainly about attitude and the demeanor and the image you project
what are some consequences of lying in a leadership position?
It creates distrust
what kind of people can become leaders
anyone
What does expanding your frame of reference do?
Opens your eyes to better ways of doing things.
what did Disney do to put a smile on cast member faces?
they would send characters such as cinderella and Mickey Mouse into the offices to brighten the mood
What are Disney seven core values?
Honesty,integrity, respect,courage,openness,diversity,balance
what strategy can guarantee loyalty and experience
What are the two measurable factors that Walt Disney Uses?
Demographics with psychographics
how did Lee know AL was a trustworthy partner
they kept each other up to date and completely informed about everything, good and bad using personal meetings, emails, voicemail and even notes that Lee slipped under Al's door from time to time
Lee mentions 7 thing that gives you moral authority
fairness,honesty,courage,integrity,respect for others, cooperation and caring
what does a company culture need in order to find and keep smart,energetic and creative employees
values and leadership