Salon Operations
What is the New Artist Concepts inventory process?
Place empty products or color boxes in the labeled inventory bin + community coordinators will collect throughout the day.
This is the first activity to complete in every agenda.
Connection before Content
How many minutes early should you arrive for your shift?
30
Where do you find important updates from Brooklyn and Emily?
Newsfeed - email if you're subscribed!!
What is a key phrase we coach artists to say when recommending anything to a guest?
Because you said _____, I recommend _____.
What is the process if an artist wants to get a service done?
The artist asks you first, blocks their books, schedules the appointment and stays clocked in.
What is the process for getting your time clock adjusted?
Scan the QR code in the Stash and Go closet.
Where can you find the lice protocol?
Resources
Where do guests sit specifically with color processing?
Plastic chairs - NO leather or fabric chairs!
Educators are expected to know this about every guest being serviced in the salon.
What service they are receiving + what stage of the service they are in.
TRUE OR FALSE: The NAC is responsible for kitchen cleaning once a month.
True
What are 3 things your educator download should include?
Connection, Wins, Challenges
Describe our "Cut Off Time" policy.
Guests must pay 30 minutes after close at the latest, everyone must be out of the building 1 hr after close.
What is the "outlet rule" in the salon for the artists tools? Why?
One outlet is for the cart; one outlet is for the blow dryer. This will avoid a fuse being blown.
Describe the 5 star shampoo
Uses a hot aromatherapy towel + several specific massage movements. Full 5-star shampoo protocol is in the towel cabinet!
Where to access the guest feedback survey?
Resources
The stations should always remain _______; the shampoo curtains should always remain _______.
Stations should always remain in a straight line; the shampoo curtains should always remain closed.
What should you do if an artist is running behind on their service?
Ask another artist to help and/or let a community coordinator know to adjust the books accordingly.
List 3 opening duties + 3 closing duties
opening: hot towels, fill ship shape + lucas cide, warm up sinks
closing: remove hair from shampoo drains, wipe down counter tops, leave educator download
Where do you see an artist's progress within a course?
Go to the course - 3 lines at the top left - Learners - Progress + Scores