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CA- Portfolio
Synthetic
CA- Acquisitions
Misc.
Verifications
100

When should we fill out an EVP referral?


** bonus 400 points***

name 2 transactional red flags 

name 2 interactional red flags 

Multiple red flags seen either interactional red flags or transactional red flags 

100

What is a common credit card found on synthetic identity's trade lines? 

Cap One (with 300 credit line), Target 

100

When do we refer applications via BSS

When you're not trained in Biz/VIP ,chase employee, RA's and not trained to work accounts, when there is a Credit Line Increase (CLINE).

100

A small SSN discrepancy is when 3 or less digits are incorrect. True or False? 

False. A small SSN discrepancy has 2 digits incorrect, regardless of position, between application and Credit Bureau Report (CBR). 

100

Can you verify a name or DOB through proxy?

No. Name and DOB must be updated to match a tool or request docs. 

200

If no credit abuse found, what clearance must be placed on the account and duration

TW17 and 30 days

200

What states are most common for synthetic identities 

GA & NY

200

Which credit report does not show paydown 

EFX

200

What is the ECOA code for an Authorized User in XPN?

3

200

What letter and inert(s) do you send when name dob and hpof needs to be verified? 

I100 with A8 (DOB) and P81 (name) inserts. 

300

Name our 4 dispositions and when you use them

NACT: CREDIT ABUSE NOT FOUND

NACR: Maintaining  lending closure and no credit abuse found, OR credit abuse not found but referral needed

CHST: account already closed for non A2 reasons, adding a2 status, no letter sent

CRA2: Credit Abuse found

300

What tool(s) will assist to determine a synthetic identity 

Lexis Nexis, CBR, Filenet 

300

Name three examples when an override is needed for a specialist work an application BAU.

Duplicate application closed for credit abuse

Duplicate application referred via BSS as a peer referral 


Suspicious of synthetic/credit abuse and is in the T86 queue 

When using insert S13 and it's a lifecycle match


300

How far should we review memos on an account 

60 days

300

Name 3 red flags that are needed to conduct a Credit Abuse review. 

  • Utilization Rate of 60% or higher (no limit required)
  • Utilization Rate of 10% or less with seven or more revolving trades
  • Five or more credit card inquires within six month period
  • Majority of trades are not individual
  • Short credit history 10 trades or less and / or less than five years
  • C3 accounts close to credit limit/over limit, accounts must have open status
400

What steps should a specialist take if an account has a TW21 hold and notes from case analysis?

Specialist should not work account in any other queue and request BSS  to be reassigned. As all account that are referred by Case Analysis should only be worked in the Case Analysis queue.

400

Name 3 characteristics of synthetic identity.  

  • Thin File: Potentially inflated or open small card w/ little to no use


  • Aggressive seeking, often times credit is not used


  • Credit/Life Cycle Mismatch


  • Large payments before/after large transactions-potential to return


  • Limited address history (LexisNexis)


  • Multiple people reporting to address as current (LexisNexis)
400

True or false 

"Multiple revolving trades obtained show little or no use" is a valid reason to use insert 19 on EFX cbr. 

 


False.

EFX does not show pay down or highest historical balance; Therefore it is inaccurate to state trades show little or no use when viewing EFX cbr. 

400

How many reconsiderations can an applicant request 

Just once as long as the application is active.

400

 What are the steps to send the ID Theft Kit to an alternative address. 

1) Find verified address in tools or obtain alternative address from victim. 

  2) Select "Add Activity" button in ROWS (button   with 3 check marks and blue lines)

  3) Select "LS - LETTER SENT", hit OK

  4) Select "8007 - IDENITY THEFT KIT' for Letter   Code dropdown.

  5) Check box for "Over Ride Address"

  6) Fill in verified address to send IDTK to, hit OK

  7) Decline application with 8007 in verification tab.

500

What is the name of the letter received from another financial institution informing chase a payment is fraudulent? 

Good Faith Letter 

500

What are some characteristics of altered documents you may find on Enterprise Image Viewer (EIV)? 

  • Text and pictures not aligned
  • Inconsistent font
  • Missing information (missing document ID or seal)
  • Use of same photo across different documents (Passport, DL, ID Card)
  • Photo lacks transparency (Passport)
500

We do not conduct a credit abuse review if it was in what previous state ( not referring to a state in the US)

p96
500

  2 parts 

If an application is booked in error what are the appropriate steps a specialist should take 

What procedure lists the appropriate steps

Fill out BSS and memo account via c3 accordingly with the BSS ID#.

CHASE ANSWERS 35998

500

What are the required talking points when closing a pending application for confirmed FRAPP? 

  • Assure victim that application has been closed permanently
  • Advise victim that credit reporting agency inquiry removal will be processed if inquiry was made on their credit report with any reporting agencies by Chase
  • Advise customer they will receive letter confirming closure of application containing important information on protecting them from future identity theft
  • Attempt to verify true address of victim to identify which address to send ID theft letter