Letter of Credit
This letter will summarize the customer's payment practices for the last 12 months
what is letter of credit
name changes are the result of what
What is
1. Marriage
2. Divorce
3. Legal name change
A letter showing no amount due on write off accounts
what is zero balance letter
Deceased accounts are reported by who?
what is relatives, friends and neighbors
Late payments can affect a customers’ _____ and also reflect negatively on their _____ with BGE.
what is Late payments can affect a customers’ internal credit score and also reflect negatively on their credit history with BGE.
the account has been closed for more than one year for the account has Write Off service agreements, what letter are we sending to customers?
what is zero balance letter
After the name change is verified, the change takes affect when?
what is within 1 to 2 billing cycles
can we send this letter to an address not listed on the account
what is yes
what should be completed to assume responsibility
what is Report Deceased Account Holder:
When adding the spouse to the account, it is important to select 'Main Customer', 'Financially Responsible' and the Relationship Type 'Main Customer'.
If the customer has less than 12 months, but at least 6 months of history you will have to create....
what is If the customer has less than 12 months, but at least 6 months of history you will have to create the Letter of Credit Request case and the Credit department will process the request
T/F letter of credits can be sent via case or field activity
what is False; via customer contact
If you receive a call from a Residential customer and they inform you that we have their account name spelled incorrectly, you will need to verify the correct spelling and update the correct name on what page/tab?
what is Person’s Page, main tab
If BGE records show a balance due and the collection agency states it’s paid in full. Who provides the customer with the Zero Balance letter
what is the collection agency
How many steps are there to create case for deceased account
what is 8
When requesting the Letter of Credit via customer contact or case you should try to obtain this needed information
what is When requesting the Letter of Credit via customer contact or case you should try to obtain either the new account number or new service address, so that it can be included on the letter of credit.
when moving into BGE's territory customers can provide what type of letter to possibly receive a deposit waiver
what is credit reference letter
T/F
If the residential or commercial customer is purchasing their gas and/or electricity from another supplier, BGE will notify them of the name change electronically
what is True
customer called requesting zero balance letter but BGE account has been closed for 9 years, can we send the letter ?
what is No, we do not maintain records beyond 7 years
when not assuming responsibility you should not advise the customer to submit what
what is DO NOT advise the customer to send supporting documentation.
A customer can not request to have the letter of credit mailed or faxed directly to the utility company, the mortgage company, or it can be sent to the customer of record.
what is A customer can request to have the letter of credit mailed or faxed directly to the utility company, the mortgage company, or it can be sent to the customer of record.
Reasons a letter of credit may be requested
What is
1. provide to another creditor
2. Provide to their new utility company (gas and/or electric) only
3. Provide to their mortgage company.
name change cases are sent to which department?
what is Credit Department
when this letter is requested, customers normally receives it when
what is within 2 weeks
When deceased account reported is it required for the caller to assume responsibility ?
what is no
What should we obtain when a customer is requesting the Letter of Credit be sent out but their name is not on the account?
what is please inform them that the request must come from the customer of record