CREDITS
A credit will appear in
What is RED
ADT is not responsible for any ________ completes in their home.
What is: Remodeling
The customers alarm system is completely dead due to an ADT system issue.
What is: CREDIT
We only refund payments __ __ __ __
What is: MADE BY THE CUSTOMER
To waive a late or NSF fee
What is: NO REFUND
Credits applied by the system will not have the word
What is "CREDITS"
After reversing a ____ ____.
What is: Rate Increase
Customer expressed she forgot to pay her bill for last 2 months wants late fees credited
What is: DO NOT CREDIT
Refunds appear in
What is: BLACK
The customer accidentally made two payments and their account shows a zero balance. They are requesting a refund for the extra payment.
What is: NO REFUND
Is given when a customer's system experiences disruption
What is Downtime Credit
Issuing a credit will not resolve an _____customer
What is: Escalated
The customer unenrolled from autopay and is now being charged a processing fee.
What is: DO NOT CREDIT
Positive amount owed to the customer _ _ _
What is: A credit balance
Customer made double payment leaving a -$50.00
What is: REFUND
MAX CREDIT DOA
What is $150
If the customer has been given _______within the calendar year.
What is: 3 credits
The customer made changes to their phone line which caused their system to not communicate with ADT and was not operational.
What is: DO NOT CREDIT
A refund is when ADT gives the customer _ _ _
What is: THEIR MONEY BACK
If there is an existing or $0 balance on the account
What is no refund
What tab under billing in Chudly will you find your DOA?
What is: Credits
When ADT followed the ______
What is: Policies
The customer expressed she recently lost her job and cannot afford to pay this month’s bill.
What is: CREDIT
A refund will get denied if there is no __on the account.
What is: Credit
ADT provided the customer a credit due to hardship, customer dissatisfaction, downtime
What is: NO REFUND