Call Model
FOTT
What are Facts of the Table questions
Servicing Platform for the BrightWay Card
What is P1C?
Plastic
What is the P account?
$65
What is the BrightWay Card Annual Fee?
Credit Card Jobaids
What is Centralized Card Collections page
APT
What is acknowlege, Pause, Transition?
Payment methods
What are Debit and ACH?
Mini Miranda
What is "this is an attempt to collect a debt by a debt collector and any information will be used foe that purpose"?
Streaks
What is six consecutive on-time payments?
Print Statement
What is the Brightway Mobile app or Customer sevice?
ABT
What is Acknowlege, Build Confidence, Transition?
6PM ET Cut Off
What is same day Debit card payments?
Combination 2
What is Full Name, Address, and last four of social
Credit line up to $3k
What is the BrightWay+ card?
Internet Payment
What is a payment made by the customer in the mobile app?
TAD
What is Total amount due?
PTPS
What is a future dated phone payment activity code?
Name on sample card
Who is Alex Duncan?
Third party apps used for purchases
What are Paypal, Venmo, CashApp?
A Account
What is the Primary account
Six Objections
What are Tense, Time, Responsibility, Lines, Nothing to talk about, No Statement?
MOD10
What is the error when a type of card is not acceptable?
Five parts of the call model
What is Opening with FOTT, AET, Negotiations, Bridging, and Closing?
APR
What is 29.74?
Response codes
What is the appendix in the participant guide?