Show:
Policies & Procedures
Trans Codes/Screens #1
Trans Codes/Screens #2
Understanding Credit Cards
Status Codes
100
Customers are allowed ____ Cycle Date Change in a 12 month timeframe.
What is 1
100
This screen provides the Full Open Date
What is the BS9 screen
100
This screen displays the current letters already requested.
What is the NM AC screen.
100
Available credit is based on these 2 factors
Current Balance, Outstanding Authorizations
100
Associates should updated the status code on an accont to this when a customer requests to close their account.
What is a "C" - Closed
200
Once an account has been closed for over this many days, the customer must reapply for a new account.
What is 60 days.
200
This Customer Service screen will display the last 3 statements.
What is the CSS screen
200
This screen displays the customer's payment history.
What is the CPH screen
200
Accounts charge off at this number of DPD.
What is 210+ DPD
200
Associates should update the External status code to this when Returned Mail is received.
What is an "A" - Authorization Prohibited
300
True or False: SCUSA does not offer any increase/decrease in credit lines.
What is TRUE
300
This screen displays outstanding authorizations for an account.
What is AOT
300
This screen allows you to update the External Status Code & Statement Code for returned mail.
What is the NM CSR screen
300
When an account is delinquent and the status is updated to reflect current, this is called _______.
What is Re-age
300
The External Status code of "F" indicates this
What is Deceased
400
True or False: Customers who close their accounts are not required to pay off the rest of the balance.
What is FALSE
400
These screens display the minimum amount necessary to improve the account in the furthest past due bucket.
What are the BS1 & XZ4 screens
400
These screens displays the amount delinquent in all cycles.
What are the XZ4 and the BS1 screens
400
These are the first 3 fields for accessing the Non-Specialty Queues
What is XS 9054 0000
400
The External Status Code of "Z" indicates this...
What is Charged Off
500
SCUSA may decide to close a customer's account for these reasons (name 3).
What are Bankruptcy, 90+DPD, Customer request for hardship program to reduce current terms, Fraud, Deceased
500
These 2 screens display the customer's Date of Birth
What are the BS7 and NM CSR screens
500
These 2 screens display the number of days in the LAST bill cycle.
What are the BS2 and CSS screens
500
These are the 4 merchants in which customers may receive a promotional offer with financing.
What is American Signature Furniture, Home Depot, Value City Furniture, Mattress Warehouse
500
These are the 4 Internal Status Codes and their definition.
What are D-Delinquent X-Delinquent & Over Limit O-Over Limit N-Credit Balance