Credit Disputes Jeopardy

Account Hold

50

Why is a $1.00 hold on the account?

Past due / no activity / suspended

150

What is the $3.00 hold on the account for, and what is the process to follow up?

Returned/bounced check or C.C payments - Pay at store only

250

Why is the $7.00 hold on the account, and what is the follow-up process?

Account is suspended due to no sales in 52 weeks, the customer must send an updated credit application

300

What is the $6.00 hold on the account for, and what is the process to follow up?

Chargeback on AZPRO, email sent to the store to inform the CSM, is mandatory to pay in cash at store level only.

350

What is the $9.00 hold on the account for?

Bankrupcy

CFM / Payments

50

Who has access to CFM?

Free response

150

Which process can be done on CFM?

Free response.

250

Mention 3 chargeback reasons

Account closed, Insufficient funds

Unable to locate account, not authorized, 

invalid account number, account frozen, etc

300

How many types of payments do we accept?

check, cash, credit card, debit card, and electronic transfer

350

How can you select items to copy in another template?

CTRL + A + ( special paste )

People Soft

50

Mention a query you use to see conversations on an account

RS_CONV_BY_PIN

150

JEOPARDY CHALLENGE! 

YOU WIN 150 POINTS!

250

How can we identify a ghost transaction?

No invoice available on ZNET, but there is billing information on People Soft.

300

Mention 2 queries where we can see WO

RS_WRITEOFFS_SINGLE_ACCT 

MY_WRITEOFFS_PARENT

350

Mention where we can find the 52 weeks sales

CUSTOMER_SALES_52_WEEK 

AR Dashboard Summary

Workflow

AZRO

50

Where can we find the user name and password to log in?

On CFM, on the tab of contacts

150

What are the status of CSC orders?

Delivered

Pick up

No Status

250

What type of payments can be process on AZPRO?

Checking account and Credit Card

300

What are the options for a CSC order?

Online and over the phone

350

Who is authorized to approve a $3.00 Hold release?

Issues ECA and Melissa Helms

General

50

Mention 2 email addresses that you use daily

[e-mail]

[e-mail]

[e-mail]

[e-mail]

[e-mail]

150

Mention 3 areas from BTSSC

Free response

250

When AutoZone started its activity on Chihuahua?

Junio del 2000

300

How many division do we have and name them ?

we have 8 divisions, and those are :J. Allen - Sellers - Mullis - C. Allen - Nuñez - Beltran - Norris and Blank 

350

Mention 3 contact we can find on the phone book

COMMERCIAL STORE INFORMATION

RCSM 

DM 

TSM 

RLPM 

DLPM