Tradeline Deletion
True or False: If the account is purged and you are unable to de-archive the account, we can DA the account.
True
Who is known as the Father of Black History?
Carter G. Woodson
Where on GCORE can we confirm the account is Dormant?
Account Phase History
What does XOXO represent on Valentines Cards?
Hugs and Kisses
Where can you locate the Reasonable Investigation job aids?
SharePoint
If the DOFD is > ___ years, we can DA the account.
7 years
Who was the president during the Civil War?
Abraham Lincoln
What Event is associated with the "Dormant" step?
Forgiveness of debt
Which food is believed to bring longevity and good health during Lunar New Year?
a) Noodles
b) Rice
c) Dumplings
d) Fish
Noodles
What SR type should we look for on a Total Loss account?
Claim LOG SR
If the Retail/Lease is PIF > ____ years, we can DA the account.
6 years
Who was the 1st black female cable car conductor in SF?
Maya Angelou
What account status phase, step, and cb account status should reflect in GCORE for 1099C Mailed?
Terminated, 1099C Mailed, CB account status 64
What is the traditional dessert often eaten during Lunar New Year?
Mooncake
In what scenarios do we NOT add D values?
Direct Dispute period, Deferred payment months, Stopcb1 period, Fraud SR period
What response would we need to get from Fraud Team on the Fraud SR to DA the account?
"Still in Review"
Who invented the 3-light traffic signal?
Garrett Morgan
In CRM Service Requests section, we are looking to confirm if a previous SR was processed with what Status and what SCC?
Status 64 and SCC AU
What two items are the classic Valentine’s Day gift?
Chocolate and Flowers
When reviewing CD SR attachments, what are common additional requests made by the customer? (list 4)
Statements and payment history, Copy of contract, Credit validation, Proof of Charge-Off
When should we DA or DF an account?
DF is only used for Fraud Confirmed.
DA is for Dormant Lease D, Lease Total Loss, Flat Cancel, Rebook, Purged, Balance Mismatch, DOFD > 7 years, PIF > 6 years, Migrated DOFD, BK/Grounded Balloons.
Which president served the longest term?
Franklin D. Roosevelt
Why do we have the 1099C Mailed chat? Hint: CRM SR UI does not allow the combination of ___ & ___
Account Status 97 and zero amount past due
For Valentine's Day and Lunar New Year, what does red symbolize?
Valentines - love, Lunar New Year - fortune
What fields on the CRM CD SR are we able to use the Delete box? (list all 5)