Disconnections
Which department deals with disconnection visits?
Field Services (FDS)
What is the Debt Journey know as in Kraken?
Dunning
Which website can we use to check if a takeaway is trading?
Just Eat
Who was the prime minister before Boris Johnson?
Theresa May
True or false- we would look at fitting a prepayment meter for a SME customer rather than disconnect
False! This would happen in RES
After how many days does a invoice become overdue?
14 Days!
True or False- Companies House stores information on sole traders and LTD companies?
False! CH stores info on LTD companies
Name the four main E.ON NEXT Offices in the UK
Nottingham/Leciester/Bolton/London
How much is the fee for a debt resolution visit to a customers property?
£65
Name four contact methods we would use to try and contact a customer?
Email/ Letter/ SMS/ Call
What is the maximum amount of time we should set up a direct debit for with a debt repayment?
12 Months
What is closer to the Nottingham Office - Bolton office or London Office? (driving)
London! 2hr 6 min
Bolton- 2hr 51 Min
What do field reps leave at a property when they visit on the DRV
LOI- Letter Of Intent to state we intend to disconnect
True or False- if the account is being worked by Credit Operations it is only 'credit' who can deal with the account?
False- Any of us can deal with the call!
What is the first platform we should use when attempting to trace a business customer
kraken! We can find contact numbers/ home addresses and linked accounts on kraken before searching elsewhere
Which three countries are hosting the 2026 Mens Fifa World Cup
USA/ Canada/ Mexico
Pay the balance in full and then a security deposit (6 month of usage)
What can we apply for in court to take action against an individual?
A CCJ ( County Court Judgement)
How many SME Credit teams are they?
10
What is the Most Populated City in the world
Tokoyo, Japan