Departments
This department takes loan applications and opens accounts for new members.
What is Lending & Sales?
The string used when a member wants a withdrawal from their checking account (in person).
What is SW CD?
The number of days to hold a check that is deposited into a new account (first 30 days).
What is 5 business days?
This is where you find the Change of Address (COA) form. Bonus points if you know the name of the form.
What is in the Specfile?
What is the Address Change form?
This is the name of the ATM and Shared Branching network.
What is the Co-Op Network?
The department you call when taking a loan payment on a loan that is over 10 days past due.
What is Account Solutions?
The string used when a member wants a cashier's check cut from their savings account.
What is SW KD
The typical number of days to hold a third party check.
What is 7 business days? (Reminder: the party signing the check over to our member must be present with ID in addition to the member.)
This is where you go and what you type in to change a member's address in Symitar.
What is the Specfile and EAR?
This is the maximum amount a member can withdraw from an ATM with their debit card (unless a WFCU representative has preauthorized a higher amount).
What is $500 per business day?
The department you call when you have a member who is upset because they have sent in proof of auto/homeowner's insurance, but they are still getting charged for CPI.
What is the Loan Support department? (2nd choice is Account Solutions)
The string used when a member in person wants to make a loan payment from their savings account.
What is SW X LP?
The length of time we hold insurance checks.
What is 10 business days?
Two times you should verify a member's address.
What is when their loan is delinquent or there is a bad address warning on the account?
This is the form you complete and have the member sign to set up an automatic payment from their checking account at another FI.
What is the Preauthorized Deposit Agreement?
The department that handles totaled autos.
What is Account Solutions?
The string used when a member on the phone wants to transfer $500 from their WFCU credit card to their checking account.
What is LC (59) LA X SD?
Standard holds should always be applied when this type of loan is paid by check.
What are open-ended (LOCS and CCs)?
Two things you should do when a member changes their address and there is a Bad Address warning on their account.
What is expire the bad address warning and remove "Bad Address" from the address line?
Name 3 of the 5 counties you must live, work, worship, or attend school in to be eligible for membership at WFCU. (Bonus if you can name more.)
What are Sedgwick, Butler, Cowley, Harvey, and Sumner counties?
The department that opens a memorial account for a fallen firefighter.
What is the Service Department?
The string used when somebody on the phone wants to transfer from their account to a loan on another member's account.
What is SC (59) SW X LP Y
The number of days you can put a hold on a nonlocal check that is deposited into a savings account.
What is unlimited? (With caution, as Reg CC does not apply to savings accounts)
The information you need when a member gives you a PO Box as their address.
What is the PO Box AND their physical address?
This is the type of deposit account that tellers are not allowed to transfer money out of.
What is an IRA?