Deposit Change/NSF
What must be read when an adjustment is made to a deposit which causes a negative shortage for creditor payments?
Q12
When transferring to UW or QC, what is appropriate to advise the client who they are transferring to?
"Specialized agent" or "agent"
What information should be on Summons Needed RI for a pro se client?
Legal intake completed. $200 Prose approved/declined.
What is a CSL?
*A settlement letter that isn't filed with the court.
*typically is sent alongside a stip or afj.
*When these are the only settlements documents, we have to confirm the case will be dismissed or court dates continued until the settlement is complete.
What must be told to the client if he/she calls in and the settlement was already approved via portal/email?
Creditor Payment Method
Bank Fee
Keep up with deposits as it may jeopardize...
Reviewing written confirmation once received...
How many business days is needed to make changes to a deposit?
5 business days.
How many seconds of dead air is acceptable before checking in again?
15 seconds
How can you determine if C is fully enrolled in GLS?
Bonus Round
Is GLS going to cover a client if C got served 3 days before GLS is effective?
Hover over GLS emblem and review effective date.
Review if GLS agreement has been signed.
See if the first deposit has cleared.
Bonus x 3
GLS will sometimes make an exception so long it is no longer than 7 days.
What is an AFJ?
*The client agrees to have a judgment entered against him/her.
*It won't be acted on unless the client defaults.
*Usually we agree to this to get a better deal or because the LO won't settle until judgment is entered
*A judgment will appear on the client's credit report until terms are paid in full.
What 5 things must be said verbatim at beginning of Legal SIF Presentation?
Creditor name
Last 4 of the account number
Please be advised that this still a verbal agreement and not guaranteed until we receive written confirmation from CC.
OB
CB
True or False.
When a client resolves an NSF, 90 DD or Q12(if applicable) does not have to be read.
False.
If not reviewed within the last 30 days, what items are we reviewing with the client?
Changes to Hardship and Monthly Expenses
Client Portal
What must be attached before ordering Pro Se?
Complete summons
What steps should be taken when the client sent summons but it's already pending in cases?
Make sure doc is legible/complete, update lawsuit info, reassign doc to Legal Document Processing, Hold RI for 7 days.
True or False.
60.36% [101%]
This is a PPA coded as a settlement.
False.
When making a deposit change(lowering or skipping), what is difficult to do when there is an active legal account?
Negotiations on a/resolving legal account.
Name 5 instances where you are not required to ask for additional funds.
First 3 months of the program
SIF presented and additional funds were needed
The reason of call was to skip, move, reduce a deposit or to ask for a refund
Mentioned hardship
C added deposit of $1000 or more within the past 30 days
LL Client
True or False.
We can offer Pro-Se assistance for North Carolina.
False.
(There are rare occasions with OLD GLS accounts still enrolled for NC)
What is Stip Signed by GLS Attorney RI?
Stipulation signed by attorney representing client.
When presenting PPA, what must be explained to C?
LCSTM explained that the PPA could be reworked in the future if the client has enough funds available. (if offer term is greater than 6 months)
Name 6 things that have to be done for an NSF.
1) Try to resolve NSF (Full amount, a different amount in the next 30 days)
2) Read 90DD
3) Read Q12 (If applicable)
4) Advise C of the 5 business days needed to make any deposit change.
5) Advise that it may make it harder to resolve an active legal (If applicable)
6) Ask if there are any changes with monthly expense/hardship that caused deposit change.
Name 2 Level 2 Coachings you can get if you fail to do it.
Failure to properly state the recording disclosure
Failure to properly identify the client
Name all of the non-Pro-Se states.
North Carolina, Oregon, SD, Alaska, Guam, PR, VT
Small Claims for IL, CA, MA, SD
Do clients enrolled in GLS have to attend court?
In most cases, the attorney can appear on Client's behalf. Some jurisdictions require the client to attend.
What are some instances where you can get docked for Level 2: The CSTM failed to provide an accurate explanation of SIF/PPA Terms. CSTM gave an incorrect dollar amount of more than $1. CSTM gave wrong fee amount, did not mention fee amount and everything else not covered by level 1 settlement review coaching
• Anything that is not covered in level 1 settlement review coaching opportunity
o Any incorrect dollar amount of more than $1 with regards to settlement offer presentation (Current balance, enrolled balance, total settlement amount, creditor payment amounts)
o Incorrect creditor name
o Incorrect last 4 digits of account #
o Did not mention OR Incorrect bank transaction fee amount related to the SIF
o Did not explain the nature of a pending SIF letter, if applicable
o Did not mention the original balance, current balance, total settlement amount, creditor payment amounts during SIF review