Seats 101
What are four different seat types?
What are: Core Seat, Sales Hub Seat, Service Hub Seat, View Only Seat, Commerce Hub Seat, Partner Seat and Developer Seat
Each month, Pro HubSpot customers receive this number of included credits.
What is 3,000 credits?
What team would handle questions on how to assign seats to users?
What is Support
True or False: All AI features in HubSpot consume credits.
What is False
This always-on sales assistant helps HubSpot users with research and preparation, surfacing insights to move deals forward faster.
What is the Breeze Assistant?
What is the seat minimum within Sales and Service Hub Professional & Enterprise Subscriptions?
What is there are no minimums
HubSpot Credits reset on this cadence and do not roll over.
A: What is monthly?
True or False: View-Only Seats have access to in-app Support?
What is False– View-Only Seats do not have access to in-app support and would need access to a Core Seat.
** This is only Seats portals & for in-app support. Phone support remains available based on the customer’s overall subscription level, rather than individual seat types, for both Seats and Legacy customers
This feature allows HubSpot users to turn on pay-as-you-go overages to manage credit use when they exceed their monthly limit.
What is credit overage settings?
AI feature that categorizes incoming tickets as positive, neutral, or negative to determine prioritization.
What is Ticket Sentiment?
This seat lets managers or team members view reports or dashboards without being charged for full tool access—encouraging visibility without added cost.
What is the View-Only Seat
This billing area shows how many credits your portal has used and which tools consumed them.
What is the Usage & Limits page?
How many Core Seats are included in Marketing Hub & CMS Hub Enterprise subscriptions
What is 5
This number of credits is included per month for HubSpot's Starter-tier customers.
What is 500 credits?
A tool used by marketing teams to identify high-potential prospects within contact lists.
What are Lookalike Lists/Segments?
With these seat(s) type, you only pay for the users you need, when you need them, with no minimums—perfect for scaling sales and service teams.
What is the Sales & Service Hub Seat?
These can be purchased in increments to increase monthly AI usage capacity.
What are additional HubSpot credit packs?
If customers have billing related questions related to Seats, what would be the best team to support?
What is the customer’s Dedicated Contract Manager OR the CST CM
This setup ensures Customer Agent only responds to questions it can confidently answer.
What is configuring handoff rules?
HubSpot's tool for identifying and prioritizing leads through AI-assisted engagement scoring.
What is Predictive Lead Scoring?
This seat type gives you access to all the features of the hub you purchase plus unlocks the free HubSpot CRM and shared platform features, no matter which hub you buy.
What is the Core Seat
If a portal reaches its limit without Auto-Upgrade or overages enabled, this is the resulting status of its AI tools.
What is a temporary pause until the next monthly reset or until more credits are purchased?
What types of seats are included within Customer Platform Professional and Enterprise Subscriptions? 200 Point Bonus: How many in each subscription?
What is Core, Sales and Service Seats
Bonus:
Professional: 3 Core,1 Sales & 1 Service
Enterprise: 5 Core, 1 Sales & 1 Service
The best signal that Customer Agent is delivering strong ROI on credits is this metric.
What is ticket deflection or resolution rate?
HubSpot offers this AI feature that forecasts accurate revenue predictions by turning pipeline data into projections.
What is Forecasting?