Customers
Fill in the Blank: Our first responsibility is to ______, doctors and nurses
Patients
Our employees must have a ________?
Sense of Security in their Jobs.
To support good works and charities and also to bear our fair share of taxes is an example of being a ________
Good citizen
Our final responsibility is to our __________.
Stockholders
What is the first step in Credo Based decision making?
Recognizing a Credo conflict exists
Everything we do to meet customer needs must be of _____ quality
High
How the working conditions should be?
Clean, orderly and safe.
It is our ___________ to the communities in which we live and work and to the world community as well.
What must we experiment with?
New Ideas
When in conflict searching for a good solution to the problem think of the ____________ term impact and consequences?
Long
Prices of our products must remain _____
reasonable
Our employees must feel free to ________?
Make suggestions and complaints.
What are the three things we must encourage in our communities?
civic improvements and better health & education
What must be launched?
New Products
When testing your decision what 3 things should you do?
Talk with others, ask yourself a few questions on how you would explain your decision, sleep on your decision
Business partners must have an opportunity to make a _____ profit
fair
Which statement is this training supporting?
There must be equal opportunity for employment, development and advancement for those qualified.
What must we do for the property we are privileged to use on a regular basis?
Maintain in good order
What must be created to provide for adverse times?
The 4th step in the Credo based decision making process is act with courage, what is the fundamental principal for this step?
Stand up for your decision
The year the Credo was written
1943
How our actions (as managers) must be?
Just & Ethical
Our Credo states that it is our duty to not only protect the environment we live in but also to protect its __________.
Natural resources
What should the stockholders realize when Johnson & Johnson operates according to the principles of the Credo?
If additional information is presented after a decision is made, what should you do?
Repeat the decision making process