PTPs and Payment Options
With this date, the account can be coded for the next appropriate follow-up once a PTP has been set.
What is a Review Date?
No necromancy here. All you need to do is follow the suggestions that warn you about the account you are activating.
What is a Collector Wizard?
We can find our customers or our queues in this system...
What is Shaw?
You might get eventually get this if you do well in your department OR if you refer the customer to our website for online ACH payments...
What is a bonus?
Better be on time and get your QA right or this member will let your Workday know
Who is Natasha?
INEP....ITPP.....OCEP....OTPP....
What are examples of PTP Activity Codes?
Without this, an account will not be routed to the proper list group or workflow.
What is an APF?
I can see ALL promises, states and balances when I view my list this way.
What is Scan-a-list?
If you talk like this on a call you'd probably get one of these for lack of professionalism...
What is a penalty?
This person has no shortage of information and makes a great rep and support for Crescent...and we love that she brings us cookies!!!
Who is Carol?
Customers stopping for gas will be happy to conveniently pay their car note this way
What is Pay Near Me?
An account becomes this if a payment is not collected by the end of the current month
What is an impacting account?
Refer here for 'Quick' help and access to external systems.
What is the Custom Menu?
Not only the words of a play or speech, it's what you're also required to read when authorizing payments or making either inbound or outbound calls.
What are a scripts?
Although this guy is cool as a cucumber and sometimes lets loose, he'll run the program with a tight reign....
Who is Luke?
If Shaw already has one of these, another can't be entered.
What is an Open Promise?
We would document an account with this, if there is no ability to leave a message on the 2nd or 3rd pass for the day.
What is "No Message Left" and "No contact made"?
Credit Bureau...Payoff Quote...Vehicles...Insurance
What is the Functions Menu?
If you place your customer here for more than the required time, you may get a deduction and your customer will look like this.....
What is a 'hold'?
Her title rhymes - it's a "no-brainer"....She is...
Who is Patrice ? (Trainer)
After confirming MAD, this system allows a CRR to authorize, edit and cancel previous monetary arrangements.
What is Paymentus?
This is designed to help but will be cancelled if the customer fails to pay...
What is a modification?
Filter through this section to find descriptions of transactions....
What is the Monetary History?
We all have a first and last name. If we obtain/confirm this with a customer, we'll get points points in the compliance section.
What is an RPC?
From late to mid, they're ready to go...they're about to launch the newest team in BGO!
Who are the Crescent Bank agents?