Chapter #1
A special type of bonding that a crisis worker seeks to establish with their client.
Rapport
When clients disclose information, the focus should be on _________________________.
Their feelings
Behavior that has to do with following the client's lead, actively listening, and demonstrating presence.
Attending Behavior
Who is the author of your textbook?
Kristi Kanel, Ph.D.
*An accomplished expert in crisis intervention
The _________________________ and the grief counseling that followed paved the way for crisis intervention.
Cocoanut Grove Fire
The degree to which people can see reality clearly and meet their needs.
Ego Strength
The use of books as an alternative coping strategy.
Bibliotherapy
"Do no harm"
Who is the "father" of modern crisis intervention?
Gerald Caplan
Under the Lanterman -Petris-Short Act, you can involuntary hold someone in treatment for ______.
This occurs when a counselor's personal feelings affect the advice and treatment that they provide, often in a biased manner.
Countertransference
How can we ensure that clients want to participate in counseling?
Informed Consent
How might anxiety be curvilinear?
At the lowest end, one might have very little or no anxiety at all. This will also be accompanied by little motivation. In the middle, we have optimal levels of anxiety, which provide effective levels of motivation. However, at the far end, we have high anxiety which almost acts as crippling anxiety and precludes one from doing work/finding motivation.
Once you suspect there is child abuse occurring in a situation, how long do you have to report to the police/hotline?
36 hours
What is the KISS method?
Keep It Super Simple: KISS
This is used when we engage in the reflection of one's feelings. For example, we might say "I see that you have tears in your eyes" instead of saying "it looks like you are crying because you are upset about your father doing X, Y, Z.."
This occurs when the counselor/crisis worker restates the clients' feelings/circumstances in their own words.
Paraphrasing
What is a crisis? Describe and list the four parts of a crisis
A crisis contains
1. Precipitating event
2. Perception of the precipitating event
3. Perception of danger and/or emotional distress
4. Lack of coping and impaired functioning
The Tarasoff case provided us with important safeguards regarding our duty to warn. Please describe the case and the meaning behind "duty to warn" in crisis work/counseling.
-Remember the case from the video shown in class and explain it.
-Duty to warn: This duty breaks privileged communication between clients and attorneys, doctors, and counselors when the client poses a threat to another human being. The professional must disclose this information and warn the person at risk.
When identifying the problem with clients, we often use therapeutic interactions/statements.
Describe TWO types of statements and provide an example with each.
-Validating (Always use)
-Educational - providing facts to help them understand their situation and to give context.
-Empowerment - to give them a sense of power. Especially important with victims of violent crime*
-Reframing - trying to provide a positive outlook on future possibilities, giving them hope.
Briefly explain each component of the ABC Model of Crisis Intervention.
*Hint there are three main components (A,B,C).
A: Building Rapport (Following the Client)
- Questioning and Attending Behavior
B: Finding the Problem (Following the Model)
- Ethical checks
- Assessing their perception of the problem
C. Coping - Helping them to cope effectively.