Active Listening Techniques
This is what you gain when using active listening techniques
What is Rapport?
An Officer's first priority on a suicidal person call
What is Safety?
Best communication style for law enforcement
What is Assertive?
Disorders that affect mood, thinking, or behavior and the ongoing signs and symptoms cause frequent stress and affect the ability to function
What is Mental Illness?
This word describes when an Officer is attempting to stabilize, slow, or reduce the intensity of a potentially violent situation without use of physical force, or reduction of force
What is Defuse/De-Escalate?
This is what you do with your body language in order to get someone to match your behavior
What is Mirroring?
Priorities of life
What is H.I.P.S.?
Sarcastic communication style
What is Passive Aggressive?
This disorder commonly displays difficulty with eye contact, social interactions, and on occasion, non-verbal individuals
What is Autism?
Yelling, clenched fists, jaw clamped shut, etc. are all examples of this
What is Aggressive Behavior?
Listen, think, and response are the elements of this
What is the Active Listening Model?
This term is used when an individual displays a weapon, or becomes violent with an Officer, in an attempt to have the Officer shoot them
What is Suicide By Cop?
True or false: tone is apart of verbal communication
This disorder commonly displays hallucinations and delusions.
What is Schizophrenia?
This should be drawn on the back of someone who has dual sensory loss and is experiencing some form of an emergency
What is X?
Bias during a conversation is an example of this
What is an internal barrier?
The scale used for assessing suicidal individuals
What is the Columbia Suicide Scale?
The form of processing thoughts into communication
What is encoding?
A diabetic reaction could be mistaken for this
What is Mental Illness?
True or False: Law Enforcement can place an individual on a mental health hold purely because a family member requested it to be done
FALSE
The 5 active listening techniques
What is Paraphrasing, Clarifying Questions, Minimal Encouragers, Mirroring, and Emotional Labeling?
This 3 digit phone number can assist individuals who are struggling with suicidal thoughts
What is 211?
Devices, interpreters, and word pictures are all examples of this
What are aids?
This 10-code indicates an individual with mental health issues
What is 10-96?
What is noise, external, and internal?