Crisis Management

Medical Concerns

100

What should you do in a non-opiod medication overdose 

Call 911

200

What should you do during an Opioid Overdose?

Administer Narcan and Call 911

300

What should you do when there is a Non-Life-Threatening bleeding

• Clean wound

• Apply sterile dressing (gauze/Band-Aid®)

400

Dehydration symptoms include

Infants & Young Children:

• Dry mouth and tongue

• No tears when crying

• No wet diapers for three hours

• Sunken eyes, cheeks

• Sunken soft spot on top of skull

• Listlessness or irritability

Older Children/Teens/Adults:

• Extreme thirst

• Dizziness

• Confusion

• Less frequent urination

• Dark-colored urine

• Fatigue

500

What should you do when someone cannot speak, cry, or breathe 

• Give 5 Back Blows

• Give 5 Abdominal Thrusts

• Continue until the object is out, or person becomes unconscious

Workplace Violence

100

Indicators of Potential Voilence 

• Depression/withdrawal

• Repeated violations of company policies

• Explosive outbursts of anger or rage without provocation

• Behavior that may suggest paranoia (e.g., “everybody is against me”)

• Escalation of domestic problems into the workplace

• Talk of severe financial problems

• Talk of previous incidents of violence

• Self-harm

200

Types of Workplace Violence 

1. Criminal Intent – Just passing by

2. Customer/Client – Youth/adults acting out

3. Worker-on-Worker – Past/current

4. Personal Relationship – Kinship, domestic

300

What are your indicators of danger

Your 5 senses 

Other Alerts (Intercom, Text, Call)

400

What should you do if you can't get out

Lockdown: 

• Lock the door

• Turn off the lights

• Barricade the door

• Stay as calm as possible

• Silence phones, turn down brightness

• Be quiet

• Text 911 

500

What two techniques could overwhelm an intruder 

Distraction or Control 

Natural Disasters

100

What does FEMA stand for

Federal Emergency Managment Agency 

200

What are Arizonas Natural Disasters

• Heat Wave

• Wildfire

• Monsoons

• Dust Storms

• Flooding

300

Name 3 different natural disasters listed by FEMA

• Avalanche

• Coastal Flooding

• Cold Wave

• Drought

• Earthquake

• Hail

• Heat Wave

• Hurricane

• Ice Storm

• Landslide

• Lightning

• Riverine Flooding

• Strong Wind

• Tornado

• Tsunami

• Volcanic Activity

• Wildfire

• Winter Weather

400

What do you need to have to be prepaerd for a power outage? 

• Emergency lighting

• Flashlights/batteries

• VoIP

• Vaccine transport

• Children transport

Evacuations

100

For more information and other emergency situations please consult the.... _________

“SAFETY, EMERGENCY PREPARATION & RESPONSE GUIDE”

200

What is an on-site evacuation 

On-site (fire drills/emergency evacuation drills) 

   – Headcount conducted before returning inside

300

What is an off-site evacuation 

• Off-site (fire, flood, gas leak, structural failure, active shooter, etc.) – Head to rally point for headcount, further instructions

400

Who would be the person in charge or your point of contact 

Most senior management staff

Post-Crisis Management

100

The Communications Team will handle _______ communications with any members of the press

- any and all -

200

Who is the Lead? 

Torrie Taj (Torrie is always the external communicator unless she assigns someone else to assist)

300

What are some post-crisis decisions that might need to be made? 

Many post-crisis decisions will need to be made, such as…

• Follow program internal communication plans for notifications to parents/caregivers, oversight agencies, emergency contacts, etc.

• Follow-up from any injuries sustained during the crisis

• Incident reports as required

• Counseling services as needed

• Plan for continuity of services and operations

• Possible press release made by the Communications Team

400

Who is the communiations team? 

Torrie Taj, Justin Duran, Amy Vericker