Crisis Types
Crisis Communication
Crisis Response Teams
Famous Crisis Case Studies
Crisis Prevention & Recovery
100

What type of crisis involves natural events like hurricanes or earthquakes?

What is a natural disaster?

100

What is the first step in communicating during a crisis?

What is acknowledging the crisis?

100

Who leads the crisis response team?

What is the crisis manager?

100

What oil company faced a major spill in the Gulf of Mexico in 2010?

What is BP?

100

What is the process of identifying potential risks before they happen?

What is risk assessment?

200

What kind of crisis involves harm to a company’s reputation?

What is a reputational crisis?

200

What term describes a designated person who speaks to the media during a crisis?

What is a spokesperson?

200

What department typically handles public relations during a crisis?

What is the communications department?

200

What car company recalled millions of vehicles due to faulty airbags?

What is Toyota?

200

What document outlines steps to take after a crisis to resume operations?

What is a business continuity plan?

300

A data breach falls under which type of crisis?

What is a cybersecurity crisis?

300

What is the name of the plan that outlines how to communicate during a crisis?

What is a crisis communication plan?

300

What role ensures legal compliance during a crisis?

What is the legal counsel?

300

What social media platform faced backlash over data privacy with Cambridge Analytica?

What is Facebook?

300

What term describes learning from a crisis to improve future responses?

What is post-crisis evaluation?

400

What type of crisis is caused by internal misconduct or unethical behavior?

What is an organizational crisis?

400

What’s the best platform to issue a fast public statement?

What is social media?

400

What is the term for a group trained to respond to emergencies?

What is an emergency response team?

400

What airline was criticized for forcibly removing a passenger in 2017?

What is United Airlines?

400

What is the practice of simulating a crisis to test preparedness?

What is a crisis drill or simulation?

500

A sudden drop in stock prices due to external events is what kind of crisis?

What is a financial crisis?

500

What communication principle emphasizes honesty and transparency?

What is ethical communication?

500

What cross-functional team is activated during major disruptions?

What is the incident management team?

500

What company faced a major crisis over exploding phones in 2016?

What is Samsung?

500

What is the term for rebuilding trust with stakeholders after a crisis?

What is reputation recovery?