Crisis Types
What type of crisis involves natural events like hurricanes or earthquakes?
What is a natural disaster?
What is the first step in communicating during a crisis?
What is acknowledging the crisis?
Who leads the crisis response team?
What is the crisis manager?
What oil company faced a major spill in the Gulf of Mexico in 2010?
What is BP?
What is the process of identifying potential risks before they happen?
What is risk assessment?
What kind of crisis involves harm to a company’s reputation?
What is a reputational crisis?
What term describes a designated person who speaks to the media during a crisis?
What is a spokesperson?
What department typically handles public relations during a crisis?
What is the communications department?
What car company recalled millions of vehicles due to faulty airbags?
What is Toyota?
What document outlines steps to take after a crisis to resume operations?
What is a business continuity plan?
A data breach falls under which type of crisis?
What is a cybersecurity crisis?
What is the name of the plan that outlines how to communicate during a crisis?
What is a crisis communication plan?
What role ensures legal compliance during a crisis?
What is the legal counsel?
What social media platform faced backlash over data privacy with Cambridge Analytica?
What is Facebook?
What term describes learning from a crisis to improve future responses?
What is post-crisis evaluation?
What type of crisis is caused by internal misconduct or unethical behavior?
What is an organizational crisis?
What’s the best platform to issue a fast public statement?
What is social media?
What is the term for a group trained to respond to emergencies?
What is an emergency response team?
What airline was criticized for forcibly removing a passenger in 2017?
What is United Airlines?
What is the practice of simulating a crisis to test preparedness?
What is a crisis drill or simulation?
A sudden drop in stock prices due to external events is what kind of crisis?
What is a financial crisis?
What communication principle emphasizes honesty and transparency?
What is ethical communication?
What cross-functional team is activated during major disruptions?
What is the incident management team?
What company faced a major crisis over exploding phones in 2016?
What is Samsung?
What is the term for rebuilding trust with stakeholders after a crisis?
What is reputation recovery?