Active Listening
An example of this ALS technique is repeating what the subject said in your own words
Paraphrasing
A child was taken hostage from a school bus and kept in an underground bunker in this US state in 2013
Alabama
This is the most common type of mental health crisis call that requires CNT intervention
Suicidal subjects/depression
This should be asked for early and often in negotiations
Surrender
The FBI separates crisis negotiations into these two basic types of incidents
Hostage situation and non-hostage situation
This is the term for successfully keeping a subject communicating with only the negotiator
verbal containment
This negotiator is both an instructor at the NC Justice Academy and an FBI TFO with an impressive background
Paul Phelan
This is a resource in Henderson County that is available to respond 24/7 to mental health emergencies.
Mobile crisis
This is the negotiation team's primary objective during a hostage situation
Preservation of life
This is the name for what occurs when hostages begin to develop positive feelings towards their captor and/or negative feelings towards the authorities
Stockholm syndrome
When using ALS, this is more important than any phrase you could say
Tone of voice
This author wrote about his experiences with CNT in Waco, TX in the book Stalling for Time: My Life as an FBI Hostage Negotiator
Gary Noesner
This is the top reason that many people with mental health issues do not seek treatment
stigma
When discussing demands with a subject, these are three things that can NOT be negotiated
Weapons, additional hostages, drugs/alcohol
You should do this when given a deadline
Talk through it
What element must be present for the negotiator to influence change over the subject?
Rapport
This US court case found negotiators negligent following a 1971 hostage incident on an airplane that resulted in unnecessary deaths
Downs vs US
About 50% of people in the US that experience this issue also suffer from mental illness
This is the term for when law enforcement chooses to leave a scene without resolution
disengagement
The FBI has sole jurisdiction over this type of negotiation
Kidnap for ransom
These are the 5 steps in the behavioral change stairway
Active listening, empathy, rapport, influence, behavioral change
A hostage incident occurring in this city in 1973 is often described as the "birthplace of hostage negotiation"
Brooklyn, NY
Law enforcement officers have higher rates of these three mental health issues than the general population
Depression, anxiety, and PTSD
The use of this negotiation tool is restricted and covered under Federal Title III and NCGS
Covert audio/video via the throw phone
These are the two most dangerous times during a standoff.
Initial taking of hostages
and
During tactical rescue