MOREPIES
Emotional Labeling
Actively identifying and verbalizing the emotions that a person is expressing
Hooks
Topics that the subject is interested in or cares about
Keeps records related to on-line/off-line times, significant statements, demands or comments made, etc.
Scribe
Actions that CNT takes to build trust and rapport with a subject
Positive Police Actions (PPA)
Two Resolution Options
Negotiated
Tactical
Subject Action (suicide)
Minimal Encouragers
"Mhmm", "I see", "Yes", "Okay"
Script to use and revisit to instruct the subject about how to surrender safely
Exit Plan
•Debrief first responders and other witnesses to help clarify situation
•Conduct computer searches regarding subjects and location
•Conduct interviews
____ ________ should be:
CLEAR
SIMPLE
APPROVED
Exit Instructions
Hostage Takings
Barricaded Subjects
Suicidal Persons/active shooters
Planned Events are all examples of what?
Critical Incident Types
"How are you feeling about _____?"
"Can you tell me about what's going on?"
"What are your concerns?"
Open Ended Questions
Subject saying we have 5 minutes before he kills hostages should go on which situation board?
Deadlines
•Speak with subjects) in crisis via telephone
•PA system or voice to voice
•Help to develop themes
Negotiator
Name 3 Rapport Killers
Shaming
Arguing
"Calm down," "Relax," "You should____," "You shouldn't," "I understand."
Definition of Crisis Negotiations
A conversation with a purpose
The "R" in MOREPIES
Reflecting (will accept mirroring)
Topics that upset the subject that should be avoided
Barbs
•Protect Primary/Secondary from distractions
•Ensure N.O.C. is secure
•Do not let anyone in who is not approved by Team Leader
Scene Security
Difference between Empathy and Sympathy
Empathy
Involves understanding and sharing another person's feelings
Requires imagining what it would be like to be in that person's situation
Involves a deep emotional connection
Can strengthen bonds with others
Sympathy
Involves feeling sorry for someone else's misfortune
Involves expressing care and concern for someone's feelings
Involves focusing more on compassion and support
Keeps a certain distance from the person struggling
What does "L.I.E" stand for in hostage situations?
Locate, Isolate, Evacuate
Repeating in your own words the essence of what they just said, demonstrating that you understand their message
Paraphrasing
Emotional Scale
A 1-10 scale to document the emotional state of the subject
Main Role of Coach
•Support primary negotiator by helping to develop themes, giving suggestions and listening for comments or sounds that are missed by the Primary
TPI
An audio recording of a person close to the subject that can be used to communicate with the person in crisis in hopes of facilitating a peaceful resolution.
When negotiating over the phone, it is still important to consider this because it affects your tone.
Body Language