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Crisis Development Model
Verbal Intervention
Non-Verbal and Paraverbal Behavior
Verbal Intervention Tips and Techniques
Personal Safety
100
Decrease in physical and emotional energy which occurs after a person has acted out, characterized by the regaining of rationality. Examples: Calming down, Crying, Sleeping, Apologizing
What is Tension Reduction?
100
Give positive choice and consequences first and make sure the limits are: Simple/Clear Reasonable Enforceable
What is Setting Limits?
100
3 reasons for using this are: Respect Non-threatening Safety
What is the CPI Stance?
100
Remember to keep it simple, reasonable and enforceable
What are the Keys to Setting Limits?
100

Helps our organization assess risk factors, recognize and monitor trends, and identify training needs.

What is documentation (incident report)?

200
The concept that the behaviors and attitude of the staff impact upon the behaviors and attitudes of those in your care and vice versa
What is Intergrated Experience?
200
Allow the individual to let off steam, if possible. Remove audience or acting-out individual from the area. When individual begins to quiet down, state directives that are non-threatening. Use an understanding, reasonable approach. Be prepared to enforce limits.
What is Release?
200
Personal space: The area around an individual including personal belongings
What is Proxemics?
200
Don't judge, give full attention, let them talk, give feedback and listen for underlying messages
What is Empathic Listening?
200
Bite, Pinch, Choke, Pull Hair are a few of these
What are Grabs?
300
An approach in which the staff member takes control of a potentially escalating situation by setting limits
What is Directive?
300
Set Limits: Identify which bejavior is inappropriate and why. Provide the individual with clear, reasonable and enforceable choices. Allow the individual to make a decision.
What is Refusal?
300
Body posture and movement - Body Language - facial expressions, gestures, posture and movements
What is Kinesics?
300
Don't take it pesronally!
What is Rational Detachment?
300

Guides staff and the individuals in distress through the process of re-establishing the relationship.

What is COPING model

400
A noticeable increase or change in behavior Examples: Pacing, rocking, hand wringing
What is Anxiety?
400
Information-Seeking - Give a rational response Challenging - Stick to the topic (redirect), ignore the challenge (NOT the person), set limits if the individual persists
What is Questioning?
400
The vocal part of speech excluding the actual words one uses
What is Paraverbals?
400
Poverty, Illness, Hunger, Depression, Low Self Esteem are some of these
What are Precipitating Factors?
400
Safety, Professionalism and having a Witness are 3 reasons for doing this
What is Team vs Solo Intervention?
500
The beginning stage of loss of rationality. At this point, an individual often becomes beligerent and challenges authority
What is Defensive?
500
1.Be non-judgemental 2.Give undivided attention 3Listen carefully to what the person is really saying (focus on feelings, not just facts) 4.Allow silence for reflection 5.Use restatements to clarify the message
What is Empathic Listening?
500
The 3 elements are Tone, Volume, Cadence
What are the elements of Paraverbals?
500
What I do affects you and what you do affects me
What is Integrated experience?
500
Care, Welfare, Safety and Security for EVERYONE in a crisis situation
What is the philosophy of CPI?