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Communication by telephone or online meeting platforms
What is telephonic services
E-communications include emails and _____________ postings
What is social media
______________ requires a coordinated effort by employees to make it work well
What is teamwork
The BLS says job prospects for customer service workers show
What is a healthy rate of growth
You should always project _________ in the workplace
What is enthusiasm
Use this when speaking to a customer on the phone
What is normal volume, simple language, normal rate of speech
Electronic communication messages may be archived and ___________
What is saved for a long period of time
Team members with nearly identical skills make for the ________ dynamic teams
What is least
Most customer service jobs require this education credential
What is a high school diploma
How you _________ will project a clean professional image
What is dress
Customers who have been subjected to an automated telephone system may be __________ by the process and long wait - this could cause the customer to be difficult to deal with
What is frustrated
A good writing style for __________ is short messages that are concise and complete
What is email
Common vision, ____________, and interpersonal bonds are 3 components of effective teamwork
What is complementary skills
_____________ services might require additional education or license for a customer service worker
What is financial
_________ networks can help you find a job by giving you a place to locate job leads and providing a supportive environment
What is social
Always offer an explanation and provide frequent updates if you must do this to your customer during a phone call
What is place on hold
Before sending an email you should pause a little and _____________
What is check for typos and incorrect information
Teamwork evolution includes _________, storming, and norming
What is forming
Customer service workers must have the following skills: __________ and interpersonal skills
What is Communication
Another positive about social networking in your job search
What is allows recruiters to find you
Before transferring a phone cal to another team member you should explain why the transfer is necessary, introduce the customer to the new team member and ___________ so your customer doesn't have to repeat their story.
What is explain the details of the customers issue
The best way to use the internet that assists you as a customer service worker
What is research information for a customer
An employee who tries to help everyone do their best is the most ____________ on a team
What is valuable
CSW's will need the ability to communicate, to work on networked teams, and the ability to handle __________ customers with varying backgrounds
What is diverse
A social network profile on LinkedIn might contain _____________, samples of your work, and references
What is a resume