Payments
What are some examples of card payments that we cannot accept?
American Express & Visas issued from companies that are not banks. Ex: Chime, Cashap, Green Dot
How far in the past can you submit PTO?
24 Hours
Will a partial payment on a cancel notice keep the policy active?
No. Partial payments can be made; however the full due amount must be made by the due date.
When can you submit your GREEN ALERT request?
At 12:01 AM EST - same day
When collecting payment from a checking account and the message, "We're unable to accept payment from the checking account you entered. Please try again or select another form of payment. For more information, please contact your bank or financial institution", what must we read to the customer?
Read mandatory script verbatim:
"Based on previous information from the bank or financial institution, we are not allowed to process payments out of that bank account. Please call the bank or financial institution for more information."
How many hours can you slide your shift in 1 day?
2 Hours
The customer's policy is on Guaranteed Payments restriction. Which forms of payments can we accept?
When planning to use 3DOCK on Thursday, how soon can you submit your request?
Monday (3DOCK can be submitting 3 days prior to the requested date)
When will a payment restriction be removed?
After a 6-month rolling period
When can you submit a Shift Exchange request?
At least two business days from the needed date (no more than three weeks in advance).