TV
Cable tv showing no signal , list the troubleshooting steps
check to see if the cable box light is blue
check the HDMI connections
checks to know is all channels are showing no signal
check if the no signal moving or there is a blue banner around the no signal .
No Dail Tone
Unplug the landline from tell one to tell 2 or tell 2 to tell one for a dial tone
unplug the landline from the back of the modem
No internet connection
check the account status
check for outage
check resolve application
check for outage unplug and re-plug the modem
fail transfer to tech
TV connected to an inactive output settings
customer should press the vout button located underneath the number 9 button .
Noisy line
Unplug the landline from tell one to tell 2 or tell 2 to tell one for a dial tone
unplug the landline from the back of the modem.
Slow browsing
confirm the internet speed
confirm how many devices connected to the wifi
preform a speed test
compare the result
Missing channels
configuration
settings
channel manual scan
Scroll using the up arrow to start Frequency and input 555 (or 507) on the remote
Scroll using the down arrow to End Frequency and input 795 on the remote
then press OK
Busy Tone
unplug the modem from the power source or the landline from the back of the modem
No lights on modem
check power source
check the on and off button
authentication required please enter parental pin
menu
icon with a padlock
enter parental control pin 1234
scroll down to off relock manually
then press ok
Unable to make calls
check if the account is bared for none payment
Unplug from tell 1 to tell 2 or tell 2 to tell one
unplug the modem from the power outlet
intermittent connection
hard reset
unplug and re-plug
No audio
okay pay and pause together
wait until the tv button starts blinking red
the release button
then press okay
the try to raise the volume
unable to received calls
unplug the modem form the power supply
try calling the customer number for the error received.
All light on can't browse
unplug re-plug
transfer to tech