Teller Line
What RG is used when Member states their ATM deposit is missing?
RG:CALL
What is the foreign transaction fee on our debit cards?
Extra 50 pts: What can we recommend to a Member who is concerned about the fee costs?
2.00%
Extra: Rewards credit card
When does a Member need to sign a new signature card?
When can a Member reamortize their loan and how many times are they allowed to do so?
At any time during the life of the loan that they make a large additional payment, and as many times as they would like to.
At what times do we inspect ATMs?
Within 30 minutes after opening.
What is the minimum amount of times we are using the Member's name during an interaction?
Minimum of three times.
A custom savings account that lets you choose the term that best fits your savings needs. No monthly fee, no minimum deposit requirements. Perfect for holiday gift purchases, vacations and a special event.
What is My Club Account?
If there is a Membership with a total of $850,000.00 in shares, with no joints or beneficiaries, how much is our Member insured under NCUA?
$250,000.00
What department do you contact when making changes to a loan within 10 days of the funding date?
Consumer Loan Funding
Which GL's do we pull up on Symitar every morning?
Vault, Suspense, TELCA, & Coin
What is an MSRII's Non-Member cash advance limit?
$1,000
Gives qualified school employee Members the convenience to defer two monthly payments on a SchoolsFirst FCU auto loan to the end of the loan, without impacting your credit rating.
What is School Employee Auto Loan with Summers Off Program?
What is the difference between Trustor and Trustee?
Trustor is the creator of the trust. Trustee is the one is acting on the trust.
Program designed for the auto buyer who may have difficulty obtaining a loan because of limited credit or no credit history at all. This loan not only funds the purchase of your vehicle with manageable terms and a competitive rate, but also provides the opportunity to establish a positive credit history in the process.
Bonus for 100 pts: What is the max amount and term?
What is First-Time Auto Buyer?
Bonus: $30,000 and 60 months
How long should we hold DMV documents in the credenza before interofficing?
We should never be holding DMV documents in credenza.
What is an MSRII's daily refund limit?
$100
What are all School Employee Exclusive Loans that we offer our Members?
Uniform Loan, Classroom Supplies Loan, Computer Loan, Special Curriculum Loan, and Higher Education Loan
How long does someone stay as POA on an account?
Once our Member passes away, the POA is invalid.
Designed to meet the moving or relocating expenses of a School Employee Member who is moving into a new residence. This loan can be used towards the costs associated with moving such as, first month's rent, security deposits, utility costs, or in any other way that will assist the Member to comfortably settle into a new residence.
What is School Employee Relocation Loan?
What steps do we have to follow when doing RG:REOPEN
Adding notes regarding verified eligibility, updating Member info, manually running RG:INSTANT, removing outdated warning codes, and updated SigCard
The RG script used when a Member or Non-Member makes a cash transaction of over 10k.
RD.ECTR.VERIFYPERSON
What is the percentage deducted on Paycheck Planners for 10 months and 11 months?
When opening a Representative Payee Account, who needs to be eligible for Membership?
The Recipient.
When duplicate cards are accidentally printed, what are the steps taken?
Destroy the duplicate in dual, and logging on the Destroy Card Log in the J Drive.