Service provided by the speed the guest requires to match their sense of _____.
What is Urgency
100
The "L" in LAST stands for ______.
What is LISTEN.
100
Jibbitz that are grouped and/or themed are called _______
What is Collection.
100
Product designed to restore shine to shoes made with Croslite and it's a great way for guests to keep their Crocs looking like new.
What is Crocsbutter.
100
Demonstration of how to answer the phone.
What is "Thank you for calling Crocs Ridgedale. This is ____, how may I help you?"
200
Three things you can do to be productive during downtime.
What is stocking, organizing, cleaning, jibbitz attention, reading communications, doing checklist, etc.
200
The "S" in LAST stands for ______ and relates in resolving the problem.
What is SOLVE.
200
When dealing with multiple people at the cart, you should do give the customer __ _______ before leaving to another person?
What is an assignment.
200
CRM stands for C_______ R___________ M__________ and is received upon check out.
What is Customer Relationship Management.
200
__________ guests will tell between 9 and 15 people about their experiences.
What is Dissatisfied.
300
________ are the first impressions guests receive when entering the store and are important in creating positive guest experiences.
What is Greetings.
300
The "T" in LAST stands for _______ and relates to saving their business.
What is THANK.
300
Technique in showing guest multiple shoes to try on after asking questions about what they are looking for, etc.
What is The Three-Pair Presentation.
300
_________ __________ can cause Crocs to shrink and/or warp.
What is Extreme Heat.
300
Category in providing a level of service guests desire without being annoying or distant, keeping sales floor organized, easy-to-shop, and welcoming.
What is PREPARE.
400
Some DON'TS of _____ ________ include hiding behind the cash wrap, crossing arms, hands in pockets, kung fu practice.
Some DO'S include smiling, eye contact facing the guests direction.
What is Body Language.
400
The "A" in LAST stands for _______.
What is APOLOGIZE.
400
Offering alternative styles is an important sales technique called _______ ________.
What is Suggestive Selling.
400
Tools used to allow ambassadors to more efficiently work together.
What is Communication binder and/or board.
400
Category in greeting promptly, smile, use of eye contact, ask open-ended questions to create connections with guests.
What is RELATE.
500
____-_____ _________ require full answers where ______-_____ _________ are answered with one word answers.
What is Open-Ended Questions and Closed-Ended Questions.
500
Creating unique and exceptional experiences requires you to ___ _________ to discover how you can provide service customized to guests' wants and needs.
What is ask questions.
500
Proprietary closed-cell resin that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities.
What is Croslite.
500
Redirecting long lines of 5 or more people to create better flow within the store.
What is Line Flow Management.
500
Open ended question of a greeting to a guest. (answer will vary)