Zendesk
Also known as an "email" in Zendesk.
What is a ticket?
He is the CEO
Who is David (Dave)?
Main hub of communication between team members in company.
What is Slack?
Service Level Agreement?
What is SLA?
The handles that come with the ¼ LB and ½ LB ropes in the Get Lean Set.
What are the Slim Handles?
A pre-made answer for quick response to tickets.
What is a Macro?
She is the CS manager
Who is Jeannette?
Our back-end web store / ecommerce platform
What is Shopify?
A potential Crossrope Customer
What is a Joey?
It comes with both the Get Lean Set and the Get Strong Set.
What is the Get Fit Bundle?
A message in a ticket that is not visible to the customer.
What is an internal note?
The Director of Operations and Account Manager
Who is Juan?
Our main fulfillment center based out of Las Vegas
What is flowspace?
The name of our manufacturing company in China
What is P2P?
The only Crossrope Set with adjustable ropes
What is the Bolt Set?
These are a list of categories to sort incoming tickets on Zendesk.
What are views?
She is the Project Manager
Who is Sydney?
It main function is tracking returns
What is Rich Return?
This is how to format your ticket responses
What is the Perfect Ticket?
The Limited Edition Set with a ¾ LB, 1 ½ LB, and 3 LB rope.
What is the Heavy LE Set?
The promise we make to the customer on how quickly we'll respond to customers.
What is SLA?
Brand Strategist and PR Coordinator
Who is Mitali?
An authorized, third party, Amazon retailer
What is Zquared?
The name of our manufacturing company in China
What is P2P?
The Limited Edition Set that comes with a 3oz, 6oz, and 9oz rope.
What is the Speed LE?