PF key used to cancel out your transactions and return to master prompt screen
What is PF24
100
A four letters needed to obtain information and is used along with an Account no, Telephone or an Address.
What is a CONVERSATION
100
Status of customer account showing customer is being billed for gas Service.
What is ACT or ACTIVE
100
After entering a conversation you need this NO# to view specific information for our customers
What is Account number
100
Rate for a one Family house
What is 0151 and or 1B
200
PF key used to Process/Complete a task
What is PF16
200
This is the definition of a PREMISE - 2 examples
What is an Apt, House, or Building (2 out of 3 is ok)
200
Status of customer account when the close or disconnect service
What is FIN or FINAL
200
Three pieces of information needed to search for a customer using an address.
What is Prime street Address, City, State and or Part Supplied.
200
What is 0161
What is a Two family home
300
PF key used to view LAST and NEXT account and is also known as walking the block.
What is PF22 and PF23
300
Conversation used to SEARCH a Premise for multiple apartments within at a single address - Also known as an alternative to Waking the block (LAST or NEXT)
What is SRCH
300
Status of a new customer attempting to START SERVICE
What is PROS or PROSPECTIVE customer
300
3 ways to search for a customer using a conversation.
What is Account #, Street Address, and Telephone number.
300
This information is always displayed on the CRS screen no matter what conversation you are using.
What is known as the BANNER
400
PF key used to Split your screens in order to look at more then one conversation and account.
What is PF14
400
Conversation used to View a list of Tenants at an address
What is TENT
400
Status of METER indicating the gas if OFF
What is LOCKED
400
IQMR A 12345/67890 on the command line
What is FAST PATH search for a customers account
400
Three Family home
What is 0171
500
PF key used to Swap between two split screens.
What is PF21
500
These are the first TWO LETTERS indicating you are using and Inquiry conversation and a Account History Conversation
What is IQ and AH
500
Status of meter showing that meter is longer at the premise.