Be the innovative leader in value-based healthcare solutions
What is "Our Vision"?
100
Customer service is a ___________ that has to be chosen every day.
What is a mindset?
100
A contractual relationship with an employer whereby we place dedicated personnel at the workplace to provide defined health services for a specified population (employees).
What is an onsite clinic?
100
Let the client lead the conversation but you __________ it.
What is "Control"?
100
All needs analysis probing questions need to be _____ _____ .
What is "Open ended"?
200
Deliver quality above all else, Treat patients with respect and compassion, Exceed expectations, Act with integrity, Connect and collaborate
What is "Our Values"?
200
Setting optimal and _________ expectations
What is realistic?
200
Intensive sports medicine approach to getting the client's industrial athlete (employee) back to a pre-injury/illness functional state as quickly, safely, and cost-effectively as possible.
What is Case Compression?
200
CRT is to retain and ________ their book of business.
What is "Grow"?
200
______ ______ is a structured form of listening and responding that focuses the attention on the speaker.
What is "Active listening"?
300
To improve the health and productivity of the American workforce
What is "Our Mission"?
300
Poor customer service is the # ___ reason why a client will leave a vendor.
What is #1?
300
The report that validates our case compression treatment model by showing clients the average case duration and percent of cases to returned to work in less than 30 days.
What is the Case Cost Report?
300
The CRT member who is responsible for having 50 business conversations per week or 200 business conversations per month.
Who is the Account Specialist?
300
Every objection is an ___________ to differentiate USHW from our competitors.
What is "opportunity"?
400
One _____, one _____, achieving one _______
What is "Team", "Vision", "Way"?
400
The communication platform that allows you to communicate a client's concerns, challenges, or frustration with your CLT, RLT, and DLT at a click of a button.
What is the CCRF Portal?
400
Resonate, Differentiate, Substantiate
What are the building blocks of a strong value proposition?
400
The CRT member who is responsible for having 10 face-to-face meetings per week or 40 face-to-face meeting per month.
Who is the Key Account Specialist?
400
NRCME
What is the acronym for the National Registry of Certified Medical Examiners?