CODE VALIDATION
This validation code is used when documentation lacks adequate supporting references and/or records
What is insufficient documentation?
Reviewers should always select this action type when entering data collection screens for purposes of reviewing a case
What is Inquiry/Read Only?
Factor in which SAVE documentation is required
What is citizenship?
The acronym "ICBM" stands for this
What is Inbound Communication Business Manager?
Utility expense given when heating/cooling is paid separate from rent
What is SUA (Standard Utility Allowance)?
This validation code is used when analysts fail to use income periods as required by policy
What is Incorrect Pay Periods Used?
This type of case review requires a complete review of all eligibility and technical factors
What is a Full Reading?
Income other than earned income, such as child support and cash contributions (cash, check, money order) and benefits from other programs.
What is Unearned income?
Unique numerical identifier (9 digits) assigned to each call interaction
What is an Interaction ID number?
Code used when residency is verified through OMV
What is OTHER?
(A CASE NOTE SHOULD DOCUMENT THE REASON)
This validation code is used when factor is sufficiently determined, verified, documented and entered
What is correct?
Number of business days for case worker to return pre-authorization/CRT case reviews
What is 2 days?
Parental Control section and Education Details section both affect this factor
What is work registration?
In ICBM, this disconnect type indicates a call was ended by the worker
What is local disconnect?
The acronym "ESAP" stands for this
What is Elderly Simplified Application Project?
This validation code is used when there is no verification to support determination and/or action taken
What is factor not verified?
The status selected when sending a case review to the analyst for review
What is Worker Review?
Factor in which incorrect BBCE determination is made
What is resources?
This form is used by specialists, program consultants and supervisors when listening to and providing feedback to analysts conducting interviews over the phone
What is an Interview Observation Checklist / OFS IC 1?
This type of review must be completed if the applicant reports zero income or the household's reported expenses are equal to or exceed the income reported
What is a management review?
This validation code is used when inconsistent information is not clarified Ex: $300 rent indicated on application, $350 rent reported at interview and no discussion of discrepancy documented
What is Discrepant Information Not Cleared?
CRT Specialists are required to complete this percentage of interview observations monthly
What is 10%?
If court ordered, payments made by a household member will be excluded from gross income when determining the household's gross income eligibility.
What is Child Support Deduction?
This tab is used to search for calls
What is Interaction Recorder?
Type of SNAP household in which all members are elderly or disabled and have no earned income
What is an ESAP (Elderly Simplified Application Project) household?
This validation code is used when the analyst fails to use the correct pre-defined code
What is system coding error?
When you applied and were interviewed for your CRT position, you were allowed this total # of seconds to complete the mock case review assignment, which also happens to be the target number of case reviews that the entire CRT will generate monthly
What is 3,600?
The Department of Children and Family Services is an agency designated to perform voter registration activities under the requirements of this act in this year
What is the National Voter Registration Act of 1993
When listening to an active call on ICBM, pressing this option allows you to speak with your agent during the call. (The caller cannot hear you, but they can hear your agent. So, make sure your agent does NOT respond to you, as the caller will hear them also)
What is COACH?
For SNAP eligibility purposes, an individual between the ages of 18 and 49 who is enrolled in an institution of higher education is considered to be this
What is a student?