Get Unstuck
Two types of reactions which reduce "Safety"
What are Silence and Violence
The first thing to deteriorate in a tough conversation
What is "Motive"
Behavior you can see or hear
What are Facts?
Behavior of others and Emotions in ourselves
What are the signs of a "Crucial Conversation"
A step to clarify misunderstandings and re-establish Mutual Respect
What is "Contrasting"
The facts, experiences, opinions, and feelings held by participants in a conversation that are understood and appreciated by all
What is "Pool of Shared Meaning"
The things I'm thinking but don't say in a conversation
What is my "Left Hand Column"?
A judgment you make based on the Facts which you observe
What is "Your Story"
Any action taken to withhold information from the Pool of Shared Meaning
What is Silence?
The steps to establish Mutual Purpose:
What is CRIB? Commit to seek Mutual Purpose Recognize the purpose behind the strategy, Invent a Mutual Purpose and Brainstorm new strategies.
An interaction featuring differing opinions, strong feelings and high stakes
What is a Crucial Conversation?
Three questions to ask yourself to "Restart your brain"?
What is a. Am I behaving like what I want? b. What do/should I really want c. How would I behave if I really did want this?
The 3 "What" Steps of STATE-ing your PATH
What is a. Share your facts b. Tell your story c. Ask for others' PATHs
Any action taken to compel others toward your point of view
What is Violence?
Verbally contrasting your conversation-mate's words with their body language
What is "Mirroring"
A chronic inability to solve problems or achieve aspirations or goals
What is "Being Stuck"
Progression from Seeing to Telling yourself a Story to Creating Feelings, to Action
What is the "Path to Action"
The "How" Steps in STATE
What is a. Talk Tentatively b. Encourage Feedback
First step in "Making it Safe"
What is "Stepping out of the content"?
Restating in your own words what you just heard
What is "Paraphrasing"?
The three elements of "Unbundling"
What is CPR (Content, Pattern and Relationship)?
a. Victim Stories b. Villain Stories c. Helpless Stories
What are 3 the Clever Stories
21 steps in the metabolism of complex sugars
Seriously......Just wanted to see if you were paying attention!
You get extra points for attempting to answer!!!
The elements of Rebuilding Safety
What are a. Establishing Mutual Respect b. Establishing Mutual Purpose
Taking a guess as whether they are feeling a certain way - a tool to use when you're "getting nowhere'
What is "Priming"