Before your conversation
Anytime you find yourself stuck; there is likely a _______ you are either not holding or not holding well
Crucial Conversation
The first thing that deteriorates is not our behavior but our _____
Intent
My meaning and their meaning combine in the pool of _____
Shared meaning
The father served as the 44th President of the United States. Daughters are Malia and Sasha.
The Obamas
Which U.S. state is the only state to grow coffee beans?
Hawaii
To help unbundle a complex problem and choose the right conversation, think CPR.
CPR stands for?
Content, Pattern, Relationship
Share your views in a way that is both honest and _____
Respectful
When a conversation is not safe, a person tends to show up in two predictable ways - Silence or _____
Verbal violence
She is fashion designer and previous "Spice Girl" and he is a retired professional soccer player.
The Beckhams
When was In-N-Out Burger founded?
A) 1948 B) 1951 C) 1960 D) 1963
A) 1948
The steps in the path to action are:
See & Hear >Tell a Story >
Feel > and ____
Act
After you share your facts, then tell your story, the next step is to?
Ask for others' paths.
(How do you see it?)
Who is responsible for the entire pool of shared meaning?
You are - the person initiating the conversation.
A French family that is involved in the luxury goods industry. Their company was founded in 1837 as a harness workshop in Paris.
A) Gucci B) Saint Laurent C) Burberry D) Hermes
D) Hermes
How many herbs and spices are in Colonel Sanders’ original KFC recipe?
A) 8 B) 9 C) 10 D) 11
D) 11
What are the 3 types of stories?
Victim, villain, helpless
Be confident enough to share your meaning and humble enough to ______
Hear theirs
When there is a difference between what is expected and what is observed, we have a _____
Gap
The American family that is known for owning Walmart Inc.
A) The Waltons B) The Walters C) The Westons
A) The Waltons
Which breakfast chain is known for its “Grand-Slam Meal”?
Denny’s
Subjective judgements, conclusions, and attributions we create from facts.
Stories
Are more persuasive and the least insulting.
The most persistent problems are caused by a failure to address issues at the pattern or relationship level. True or false?
True
This family is credited with the invention of some iconic brands such as Mars, Snickers, and M&M’s.
A) The Snickers B) The Mars C) The Hawns D) The Hughes
B) The Mars
In 1974, what was the first product scanned by a UPC scanner?
A) Wrigley’s Juicy Fruit Gum B) Celestial Seasonings Herbal Tea C) French's Onion Bits
A) Wrigley’s Juicy Fruit Gum