Show:
Master My Stories
State My Path
Explore Others' Paths
Potpourri
100
Our emotions are created by THESE.
What are stories?
100
In the STATE tool, the "S" stands for ____________ .
What is "Share the facts"?
100
You can't force others to dialog, but you can make it _______ to do so.
What is safer?
100
After decisions are made, they must be ____________ .
What is documented?
200
Stories include judgments and conclusions while often excluding THESE.
What are facts?
200
When trying to speak persuasively, its best to begin with the facts rather than the ______________ .
What is the story?
200
When someone has blown up or clammed up, we need to help them explore their own Path to Action. THIS is a key skill used at this point.
What is listening?
200
The first 8 chapters of Crucial Conversations focus on this person because this is the only person we can change.
Who is me?
300
A clever story that essentially says "it's not my fault".
What is a victim story?
300
The other person can easily get defensive when moving from the facts to the story, so we must use the second "T" of the STATE model. It stands for this _________ ____________ .
What is Talk Tentatively?
300
When listening to others' Path to Action, we must be ________ in our interest in hearing them out.
What is sincere?
300
A sincere form of this is what you use when it is clear that you have violated respect or made a mistake and need to get the conversation back on track?
What is a sincere apology?
400
The Path to Action is characterized by a series of events including See & Hear, Tell A Story, ________, Act. When your motives are changing and having a negative impact on open dialog, you should retrace your path and revisit the facts.
What is "Feel"?
400
The "E" (encourage testing) skill of STATE is how you make it safe for others to express __________________ .
What are differing or opposing views?
400
The easiest and most straightforward way to encourage others to share their Path to Action is to _______ .
What is ask?
400
Being willing to allow others to disprove our point is part of creating THIS.
What is safety?
500
Once we recognize a clever story, we can turn it into a useful story. We can tell the rest of the story by turning the victims into actors, or turning the villains into _____ , or turning the helpless into the able.
What are humans?
500
The STATE skills are the tools used to make our point in the crucial conversation. They create an avenue for open dialog, but we must be continually on the lookout for a breakdown in _________ .
What is safety?
500
The power listening tool presented is AMPP. 1 of these skills is _____________________ .
What are (a) Ask to get things rolling; (b) Mirror to confirm feelings; (c) Paraphrase to acknowledge the story; (d) Prime when you're getting nowhere?
500
STATE stands for THIS.
What is (a) Share the facts; (b) Tell your story; (c) Ask for others' path; (d) Talk tentatively; and (e) Encourage testing.