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Crucial Conversations Model
Crucial Conversation & Dialogue
CRIB Technique
STATE Technique
Misc.
100
Get unstuck, start with heart and master my stories should be done before or after a crucial conversation occurs?
Before
100
Where can crucial conversations occur?
What is work, home, etc.
100
What can the CRIB technique be used to do?
What is help regain mutual purpose
100
What does the S stand for in the STATE technique?
What is Share your facts
100
During Bruce & Sue's Missed deadline role play what was Sue's indication that safety was at risk?
What is Bruce's use of sarcasm
200
Move to action: Who does what by when and follow up should occur before or after a crucial conversation?
What is after
200
Opposing Opinions, High Stakes and blank are the 3 components of a Crucial Conversation?
What is Strong Emotions
200
What does the C stand for in CRIB?
What is Commit to seek mutual purpose
200
What does the first T stand for in the STATE technique?
What is Tell your story
200
What is your biggest takeaway from today's presentation?
What is X
300
To make sure your meaning is understood during a crucial conversation you should always?
What is State Your Path
300
What sometimes prevents us from reaching our goal of having crucial conversations?
What is adrenaline, conversations are spontaneous, etc.
300
What does the R stand for in CRIB?
What is Recognize the purpose behind the strategy
300
What does the 2nd T stand for in the STATE technique?
What is Talk tentatively
300
Name 1 of the 4 methods of decision making?
What is Command, Consult, Vote, Consensus
400
What do you try to work towards during a crucial conversation to bring together your meaning and their meaning?
What is Pool of Shared Meaning
400
What technique can help you encourage dialogue?
Start with heart
400
What does the I stand for in CRIB?
What is Invent a mutual purpose
400
What does the E stand for in the STATE technique?
What is Encourage testing
400
What should you do when safety is at risk?
What is step out of the conversation and restore it
500
During a crucial conversation you should watch for when what is at risk?
What is safety
500
A successful dialogue requires?
What is mutual purpose we need to care about the interest of others, not just our own
500
What does the B stand for in CRIB?
What is Brainstorm
500
Name one of the steps in The Path to Action to help speak persuasively not abrasively?
What is See/Hear, Tell a Story, Feel, Act
500
How do you improve your Crucial Conversation techniques?
What is Practice