Seabourn
PA5
Compliance
Cruise/River Terminology
MISC
100

Name the of the 2 Seabourn guest on the webex yesterday

Who is Shaun Powell & Nanette Padero

100

 This payment process will charge the Card Member’s Card and send the payment information to the vendor

What is Electronic 

100

What we can never discuss with the guest when booking a cruise

What is insurance

100

Guided tours or activities offered at each port, often included in river cruise fares.

What is Excursion 

100

What is the queue for cruise and tour

what is Z8B0 297

200

How many dining options are on the Seabourn Expedition ship.

What is 8

200

If you need to find a cruise in PA5, what tab should you use

What is the search tab

200

What 2 components must be added to sabre to pass QC

What is UDID and Connex Interaction ID

200

A smaller boat used to transport passengers from the ship to shore when the ship is anchored offshore.

What is a Tender 

200

What item is in ever cabin complimentary to guest on the Seabourn Expedition Ships

What are binoculars

300

What are the names of the two Seabourn expedition ships:

What is Seabourn Venture and Seabourn Pursuit 

300

Should be used when the Card Member is making the entire payment at one time

What is Full Payment 

300

What is AETI?

American Express Travel Insurance

300

A cruise fare that includes drinks, gratuities, excursions, and more.

What is All-inclusive

300

CPP onboard credits and amenities apply per this unit, not per traveler

What is per stateroom

400

What 2 companies have partnership with the Seabourn expedition ships

Who is Helly Hansen & Swarovski

400

This feature in PA5 allows agents to view and compare multiple cruise itineraries side-by-side

What is the Cruise Comparison Tool

400

What is needed to book a cruise?

What is authorization from CM or AMT

400

A package that includes flights to and from the cruise departure point.

What is Fly-Cruise 

400

To receive CPP benefits, you must book your cruise through this platform or service.

What is AmexTravel.com or by calling the number on the back of your card

500

What is the name of the promo that offers up to $2000 shipboard credit on select cruises and expeditions

What is More Moments on us event

500

Why is DPAN necessary when booking through PA5

What is to protect the cardmember’s actual card number and ensure benefit eligibility

500

If the supplier insurance was unavailable or not included in the itinerary and the CM is still interested in obtaining travel insurance coverage, you will need to purchase it separately. Where can they get information.

What is visiting Amex Travel Insurance page or call 1-800-228-6855 to purchase American Express Travel Insurance. They can also contact any other travel insurance provider.

500

Engineering structures that raise or lower ships between stretches of water of different levels.

What are Locks 

500

What is Shaun Powell favorite cabin?

What is the Panoramic Suite