Personal Training
Name ALL of our personal trainers.
Matt, JD, Kevin, Ryan, Sean, Taylor, Sandi, Johnny
Name the 3 membership types and their prices.
Base 14.95
Peak Plus 24.95
Peak Results 29.95
What does the perfect check in look like?
Smile and greeting.
What ways do we accept cancellations?
In person
Letter through the mail
What is the Crunch Philosophy?
No Judgements
How long are most personal training sessions?
30 minutes.
What is the difference between in club special and other specials?
In club is the specials listed on the iPad for the enrollment fees.
other specials are promos that we put on Facebook, Instagram, Emails, etc.
When a member tells you about a broken machine, what do you do?
Ask them to show you the issue. Log it in the maintenance log with detail.
Leave NOTES!!
What is the SIR Fitness Mission Statement?
Do something for a member today that makes them want to come back tomorrow.
What is the most important thing we can do for our new members?
Set them up for their KO!
What are the first words that should be said to a prospective member coming in to checkout our gym?
Welcome! We are glad you stopped by, let me show you around!
When meeting someone in person or on the phone, what is the easiest way to earn brownie points?
Use their NAME!
If someone comes from another club and does not have a photo, what must we do?
Check their ID
Where did Crunch originate, and what was it when it first opened?
New York in 1989 as a group fitness studio.
What is the KO?
Explain the Promo codes below
Crunchzero
crunch1
crunch5
crunchtime
crunchzero - $0 enrollment'
crunch1 - $1 enrollment and first month free
crunch5 - $5 enrollment and first month free
crunchtime - adjustable code that typically goes with holiday specials
If someone is cancelling and their annual year is due in 5 days, what do you do?
Let them know that you will not charge them for the annual. leave notes and follow up to ensure that it does not get charged!
Before starting a new agreement, what must you do to avoid duplicate accounts?
Search to see if the guest has been in before. If they have, please rewrite the account!
What are the six locations within our Franchise?
San Clemente
Tustin
Vista
Fountain Valley
Garden Grove
What percentage of new members should we be booking on a KO?
70%
What is our membership goal for the month of March?
$3750
Going above and beyond the call of duty to serve our members.
Returning lost keys, holding the door for a disabled or elderly member, having members see staff cleaning and picking up trash on the floor, etc.
How do you get a member that is past due and in collections to start a new membership and erase their past due invoices?
Take their past due account and rewrite it. All outstanding invoices will go away.
Explain the SIR Fitness Employee Matrix
inside: Sales, Service, Security, Facility Maintenance
Outside: Hard Worker, Quick Learner, Good Heart, Integrity/Character