What are 2 examples of questions you can ask your customer so they think about replacing other appliances in their home?
What is "how old are the other appliances in your home?" "Would you like all your appliances to match?" "Are you aware of our great offers on select Kitchen packages?"
100
3 Common customer needs that are addressed through the Customer Experience Worksheet.
What is "Shoot" "Preserve" "Share"
100
The number of XBOX holiday bundles.
What is "3"
100
3 tools you should use to "Sell More, Sell Better"
What is "Customer Experience Worksheet" "Selling Guides" "Job Aids"
100
4 tools/resources/best practices we can use to take best care of the customer.
What is "MESA" "ME Experience Worksheet" "Auto Tech Consultation" "ME Selling Guides" "7 sales and installation presentation standards on Learning Lounge" "Sound demos"
200
4 appliance promotional offers this Holiday season.
What is "Laundry Pairs" "Dyson Exclusives" "Private Label Small Appliances" "Coffee & K Cups" "Soda Stream" "Shavers, Toothbrushes, and personal care items"
200
Product this $ amount and below to be merchandised as "grab and go" on the floor.
What is "$600 or less"
200
Benefit of leaving typically locked up merchandise out on display, unlocked.
What is "Grab and Go"
200
These bundles are key attachments that support connections, services and solutions.
What is "MCPE - Mount it, connect it, protect it, experience it"
200
Benefits of GPS feature Lifetime Traffic Updates.
What is "Fastest route" "Saves time and $"
300
To ensure seamless delivery and perfect installation, these are 3 things that we need to use with every customer.
What is "Terms & Conditions" "Clear Expectations" "888 Best Buy number" "All the necessary accessories"
300
This is who is building the DI holiday bundles.
What is "Mosaic or 3rd party"
300
ADH is available on these 2 items.
What is "Controllers" "Wii U"
300
This will happen if we are not 100% functional, displayed, downstocked, signed this holiday.
What is "Customer disappoint" "Walked business"
300
Benefit of the GPS Lifetime Map Updates.
What is "Accurate route" "Saves time and $"
400
4 tools we can use to ensure we are recommending the best products to fit our customers needs.
What is "Appliance Experience Worksheet" "Selling Guides" "Promotion awareness" Weekly Notes" "18 month finaning" "Additional 10% off 2 or more GSP plans"
400
2 Connections, Services, and Solutions that DI will offer this holiday.
What is "Free Shutterfly 8x8 photo book" "Circ Plus free with DI GSP purchase"
400
3 console attachments.
What is "Constrollers" "Cables" "Charging Kit" "Gaming Headset" "Digital Point Card" "Portable Case" "Screen Protector" "Headphones"
400
4 Holiday gift ideas we should be recommending.
What is "Blu Ray players" "Soundbars" "HTIBs" "Smart Boxes"
400
3 Types of customers who would be interested in Satellite Radio.
What is "CX who spends a lot of time in their car" "CX who wants a broad assortment of programming" "CX who wants mobility and flexibility - available for in car or home"
500
What we should do when a customer has an issue with delivery or install.
What is "Escalate it!" using the proper process.
500
3 holiday DI bundles and their contents.
What is "DLSR Bundle: Case, Memory Card, Instructional DVD" "Digital Camera: Case, Memory Card, Tripod" "Camcorder: Bag, Memory Card, Tripod"
500
4 components of the "Add one" game strategy.
What is "Preorder" "Digital Content" "RZGC Unlocked" "Strategy Guide"
500
These are tools you should use to become more familiar and comfortable with offering Connections - you must answer all 3.
What is "Home Internet/DirecTV selling guide" "Home Internet/DirecTV pricing/promotions job aid" "Home Connections Order Processing eLearning"
500
3 types of customer who would be interested in OnStar.
What is "CX who wants automatic crash response" "Bluetooth hands-free calling" "CX who wants roadside assistance"