Embassy Suites Crystal City
What is the name of the Human Resources Director that gave the presention
Mery
How many towers does DoubleTree have?
2
North and South Tower
What are the rules with phones?
Also alert someone if you need to leave to use your phone
H stands for...
Hospitality
HEAR the guest
Name 2 things that Embassy Suites is known for..
1. Complimentary Breakfast
2. Big rooms
Which tower were we on during the tour at DoubleTree?
North Tower
SMILE
"I" in Hilton stands for?
Integrity:
the quality of being honest and having strong moral principles; moral uprightness.
E in HEART model stands for
Empathize
What are 3 departments we saw in Embassy Suites Crystal city?
Food and beverage
Engineering
Laundry
What are the names of the human resources director at DoubleTree
Faith and Genie
Say sorry and ask the person to wait while you find someone to help them
L in Hilton stands for?
A in HEART model stands for
Apologize
11 floors
What happens in the sky dome lounge at the top of DoubleTree Crystal City's restaurant?
It spins!
Are you allowed to use any of the fitness centers in Crystal City Hotels?
NO
T in Hilton stands for..
TEAMWORK
R in HEART model stands for
Resolve!
When can guests use the fitness center at Embassy Suites Crystal City?
24/7
How many rooms does DoubleTree Crystal City have?
627
What meals are you allowed to have at DoubleTree and Embassy Suites Crystal City?
LUNCH no breakfast, no dinner, no seconds
NOW
T in HEART model stands for
Thank!