CS Process
We call the patient when the OOP cost is over ___
$100
Name the 4 Bill Types listed on the TRF.
(Will also accept the 4 types internally used)
OR
Commercial, Medicare, Medicaid, Self Pay
How many times will we call a patient to offer FA?
3x
What does EOB stand for?
Explanation of Benefits
How many divorces did Ross Geller have on Friends?
3
How many queues do we currently have in place for Billing?
4
Which Billing Type (Commercial, Medicare...etc) do we absolutely not cover?
Medicare Advantage
Do we need supporting documentation in order to be eligible for FA?
(SSN, forms outside of the FA form...)
No
What do we have MolDx approval for? CTC, ctDNA or both?
ctDNA
Which country invented tea?
A. Ireland
B. England
C. China
D. America
C
Name 3 Missing Order Items we need to reach out for for billing purposes?
Test Ordered, Insurance Information, ICD-10 Code....etc
Which Billing Type will not require a patient responsibility?
Medicare
How can a patient enroll in FA? There are 3 ways.
Online website, back of the TRF, over the phone with CS.
What's the max a patient will have to pay for DefineMBC?
$1600
What year did Facebook launch?
2004
For Self Care patients, when do we call for financial assistance?
A. Once the Order is received
B. After the Claim is submitted
C. After the Eligibility Check
D. None of the above
A
Which needs to be answered on the TRF in order to bill a Medicare patient?
A. Status at time of sample collection
B. Primary diagnosis/ICD-10 Code
C. Has the patient received a ctDNA test result?
D. All of the above
D. All of the above
How long does our payment plan last?
1 year
What do we bill insurance companies for DefineMBC?
$8,000
In the iconic movie "Mrs. Doubtfire" what is the name of Pierce Brosnan's character?
Daniel Hillard
For Commercial patients, we provide a Financial Assistance call before or after a claim is submitted?
Which is our goal for proportion of Medicare vs. Non-Medicare Samples?
A. 30% Medicare 70% Non-Medicare
B. 20% Medicare 80% Non-Medicare
C. 50% Medicare 50% Non-Medicare
D. 60% Medicare 40% Non-Medicare
D. 60% Medicare 40% Non-Medicare
What system do we use to run an eligibility check?
Coronis
What system do we need all physicians to be registered in?
Glidean
Which James Bond film has made the most money?
Skyfall