CS TOOLS
ERP System used for our order management
What is SAP?
The number of line items per month a CSR should process
What is 100?
This CSR has the longest tenure in the HUB
Who is Ms. Ruth?
Who is Jason Elkins?
This person was our office intern this summer
Who is Noah?
Tool used for Open Order review that can also be used for KPI review.
What is Celonis?
____% of your orders should be entered within 24 hours
What is 98%?
This CSR received the G.O.A.T. award in September
Who is Mr. Joe?
This leader speaks English, French, and conversational Spanish
Who is Yorrick?
This person keeps our building, the grounds, and our restrooms clean everyday
Who is Mauricio?
Tool used for order automation
What is ACEE?
____% of your orders should be acknowledged within 24 hours
What is 70%?
This team has our two newest CSRs in the HUB
Who is Polymer Specialties?
This leader gave up energy drinks for 30 days
Who is Marcia?
This person was scouted to be an aspiring Olympic track star
Who is Stacy?
Opened whenever a customer has an official complaint
What is a CRM Case?
____% of your orders should be confirmed within 48 hours
What is 85%?
This Senior CSR has recently accepted a role with the Rail Logistics team
Who is Larissa Ferraz?
This leader is an Event Planner and a previous second-chair violinist
Who is Erica Trammell?
This person has received the most G.O.A.T. nominations
Who is Tommy?
Price management project currently being piloted for pricing discrepancies
What is V.25?
This is a global goal for all internal stakeholders that our CS contribution to positively impact the goal is processing accurate and timely orders and order management activities
What is CRIT?
This team will be the first to Pilot CRM for NAM
Who is Home and Personal Care (HPC)?
This leader jumped out of a plane and ran tri state marathons in Utah, Idaho, and Wyoming in the same year
Who is Erika Hayneworth?
This person was a Drum Major in High School
Who is Crystal?