Company Pages
Where do you update a Company Name?
Client updates Company name
Where do you review your progress on metrics
Eienstein
What is the CS SLA?
24 hours
Where do you find information about Indeed Apply integrations?
ATS Map
What team is responsible for initiating the creation of a new feed?
CS
How many people can edit a company page?
No limit, the company page must be claimed on their adcard
What feature do you use to set yourself a followup/reminder?
Task
How many accounts can and email have?
1 account per email address
How do you update a company name in a multisource XML?
The client updates the XML via their ATS
On the source page, where do you identify if a source is Agg3?
Type
How is a company page created?
When a new company name appears on Indeed; via BOSS case
You've submitted a ticket to BOSS to asset with a BUG, what status do you place the original case in?
Pending additional information | Solutions response
What should the host a job status be set to?
Verified
Where do you find a new sourceid
AggCentral / Search for source on AdCard
How do you update a company name for a Agg3 feed?
Update feed name ticket
What team is responsible for merging company pages?
ACME Ops
What do you call the equivalent to an AdCard in Salesforce
Sub-Account
Where do you find month over month spend history
Featured Employer page
How do you identify if a client is using a multisource feed or a single source XML?
Feed page
What is the difference between XML & Agg3
XML - Jobs are sent to Indeed
Agg3 - Indeed retrieves jobs from approved site
How do you identify a generic company page?
Determine if the page is a non-dash page
Review the client’s website and determine where the company operates
Do a Google search for the company name -check to see if there are various companies operating with the company name
When should a case be moved to "In Progress"
When actively working the case
Where do you investigate account activity
System Logs
What is the name of an XML file open opener
BBEdit or Sublime Text
How do you force Indeed Apply
Force IA ticket (or) add email address to job description