Show:
Shares
Lobby
PNR Search
Tools
Travel Options
100
This is 1 of 2 ways to display a PNR in SHARES
What is *Record Locator or *Flt#/Date-Last name
100
This is where you can request a wheelchair for a customer
What is Lobby, SSR Drop down
100
Where you add an email to a reservation
What is the contact area of the PNR
100
Where you can find out how many customers are on a flight
What is Tools/flight totals or Tools/additional tools/passenger boarding totals
100
How to find the fee for an Exit Aisle Seat
What is Lobby, manage seats, or Available travel options, Economy plus
200
This is the entry to display the E-ticket in a PNR
What is *ET
200
This is where you can go to waive a baggage fee
What is Total amount due drop down
200
Where you can add a MileagePlus number
What is Customer Details, Loyalty Program
200
How you look up a MileagePlus number
What is Tools, gateway command tool, mileage plus
200
Where you can change to an earlier flight in the lobby area
What is Available travel options, flight options
300
This is the entry to view Availability from Los Angeles to San Diego
What is A LAXSAN
300
Where you can issue a meal voucher
What is Lobby, name drop down, Issue CSV
300
How you add documentation to a PNR
What is PNR search, Remarks
300
Where you can find what the city code for Milwaukee is
What is Tools, Additional tools, Encode/Decode city
300
Where you can process an upgrade for a customer wishing to use Miles?
What is available travel options, upgrade
400
This is the entry to encode/decode the city code for MSY
What is CEC MSY
400
Where you add the attribute for a LEO
What is Lobby, name area drop down, add/remove attribute
400
How you can see how much a customer paid for their ticket
What is PNR search, tickets, fare breakdown
400
How to let an international city know you are checking a gun
What is Tools, gateway command tool, international weapon meter
400
How to rebook a customer after his flight was cancelled
What is PNR search, Itinerary, Availability
500
This is the entry to sign out of SHARES
What is BSO (Better Sign Out!!)
500
Where you can reprint a bag tag
What is Lobby, bag drop down, manage bag tags, delete and reissue
500
How do you divide a PNR
What is PNR search, customer name area, split & divide
500
Where to find if United has an interline agreement with Air New Zealand
What is tools, additional tools, encode/decode airline
500
What you do when you have a 12 year old traveling alone
What is SSR, process as UMNR, complete envelop information