Must get to moratorium
Help, I am going to be disconnected
IUC Mixed Bag
Get to Know Your CS Staff
100

This is the name for the time period between November 1 and April 1 where a customer cannot be disconnected 

Moratorium 

100

This entity assists customers with low income funding 

Community action agency

100

This appliance was recently replaced in the breakroom 

Fridge 

100

This person works at the front desk and has a Golden Doodle

Connie!

200

When can a person 60 and over or disabled apply for LIHEAP

Oct 1st 

200

This is an option for a customer to split their delinquent balance by 12 and pay over time  

Payment agreement 

200

This person wears a three piece suit to work everyday, like everyday 

Phil 

200

Marie's favorite sport is 

Golf 

300

This is the number of days a person has to pay their bill prior to being disconnected 

20 days 

300

If a customer is eligible for a 2nd payment agreement, they must pay this prior to the agreement taking effect

Pay a deposit

300

Erik term as Chair started when 

May 2023 

300

This person has been at the IUC the longest in Customer Service

Dana!

400

This is an option for a customer if they have used all payment agreements and medical stay 

supporting service 

400

A utility cannot disconnect on these days 

Saturday and Sunday 

400

This is a meeting type where the public can present their issues with a proposed HLP project 

Comment meeting 

400

Prior to 2016 Customer service was two sections, name those sections 

Customer service and records 

500

How many days must a utility allow, once a customer has informed them that they have applied for LIHEAP

30 days 
500

This is the number of days provided to a customer if they are granted a medical stay

30

500

Louis drives this brand of car 

Honda 

500

Sam moved from what state to Iowa 

New Mexico