Order Processing & Management
Delivery block used when passing an order to the Cells team.
What is Material Review?
Who is Amanda and Stephen?
Platform we use of linking and relinking.
StemStock
Full name of ATP
What is Available to Promise?
Our insurance
Receives 2% discount on all of our items
Who is Quartzy?
Team that deals with Certificate of Origin.
What is PSS?
Incoterm used for NIH free shipping.
What is FB5?
Where we can find company updates
What is SCOOP?
10 days.
Number of days we can carry over to next year.
Process we need to do when we have to re-charge the customer, often due to an invoice error.
What is a debit memo?
Team you contact when an order already shipped and the customer needs to update their shipping info. Bonus - what does AWB stand for?
What is Logistics?
Airway Bill
Condition code used for one time discount
ZNDA
Holiday Luncheon Date
What is Fri, Dec 20th
Full description of CAPA.
What is Corrective Action/Preventative Action?
A type of order customers use when they would like to bill a certain amount under one PO#
What is blanket PO?
Forward questions about Harmonized Tariff Schedule (HTS) and Commodity Codes to this team.
What is Export Markets?
Type of order when new customers place an order online
What is a T-Order (Temporary)
Name 5 platforms we use at work
5 types of soft skills for excellent customer service
Active listening, empathy, reassurance...etc.
Name 3 order check-points before releasing an order
Check pricing, header output preview, check FB3/FB1 etc
2 people you can contact in the Receiving/Inventory team
Franz Vicente, Jennifer Purugganan, Armenio Camat, Kyle Calamiong
Name 3 order types and what they're used for
What is ZOR, ZCR, ZDR, ZSFD, etc
The 3 sister companies of Stemcell
Canventa, Stemsoft, Malachite
Full name of ABMF
Advanced Biologics Manufacturing Facility