Product Knowledge
What form of creatine is used in our Creatine HMB formula?
Creatine Monohydrate
How many days does a customer have to request a refund under our satisfaction guarantee?
45 Days
What common supplement causes the tingling sensation known as paresthesia?
Beta-Alanine
How long does standard U.S. shipping usually take?
5-7 Business Days
True or False: Customers can fully manage their subscription (including edits, skips, and cancellations) from their customer portal.
True
What ingredient in BULK supports natural testosterone production?
Zinc
What two outcomes do we offer when a customer is unhappy with their purchase within the guarantee window?
Full Refund or Store Credit
How many Mr. Olympia Classic Physique titles has Chris Bumstead won
Five (2019, 2020, 2021, 2022, 2023)
What carrier do we use for international shipping?
Ascendia/Local Post
What’s the standard time frame between subscription shipments?
15, 30, and 45
What amino acid in our BCAA Glutamine formula helps support recovery and gut health?
Glutamine
A customer reports a damaged item. What two pieces of information do we always ask for before issuing a replacement?
Photo of the damage and LOT number
Who was the first bodybuilder to win 8 consecutive Mr. Olympia titles?
Ronnie Coleman
If a customer’s package is marked “delivered” but they didn’t receive it, what are two steps you should take first?
Ask the customer to check with neighbours and verify the shipping address.
3 Part question:
Name our subscription provider
How much is our Subscription discount
Who is our account manager
Skio, 10%, and Sandro
*DAILY DOUBLE*
How much VivoMega Premium Fish Oil is found in our new Omega 3?
4000mg
What’s the return policy on opened supplements that “didn’t work”?
Covered by the 45-day guarantee. We issue a refund or credit.
Recently we saw Rory McIlroy eating a TL bar. What flavor was he eating?
Sea Salt Brownie
What are the three main reasons international shipments may be delayed?
Customs Clearance, Incorrect Address, Local Post Service Delays
True or False: Subscriptions automatically cancel if a payment fails more than once.
False. It will try to process again the next day
What adaptogen is included in Vitality, and what does it support?
Ashwagandha, supports hormone balance and stress reduction
What do we do if a customer requests a refund outside the 45-day guarantee?
Politely decline (within reason), but offer a discount or store credit depending on the situation.
How many kids does Paul Sklar have (Remember the TL Offsite)
5
A customer in the UK is refusing delivery due to unexpected VAT charges. What should you explain about returns and refunds?
We will refund the product cost once it is returned to our facility.
A long-time subscriber asks to cancel due to financial hardship. What can you do?
PUSH IT THROUGH FOR FREEEE and/or Santas Elves